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Ability to embed or insert video in tickets or KB's

When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.

21 votes

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Warwick Burns shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Andrew Griggs commented  ·   ·  Report

    Just to add, this functionality was originally in the Knowledgebase 18-24 months ago, as we embedded Fleeq.io videos in our articles. It was only when we switched to Loom and tried to update the articles that we realised the embed/code view button was taken away - we raised a ticket and the functionality was removed due to security concerns with the underlying functionality. If this could be reinstated somehow that would be excellent.