Settings and activity

  1. 508 votes

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    Under Review  ·  41 comments  ·  Ideas and Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns commented  · 

    Getting by with dark-mode extensions for my browser, but they interfere with Atera Auth...Dark Mode PLEASE! Thanks!

    Warwick Burns supported this idea  · 
  2. 2 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns shared this idea  · 
  3. 50 votes

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    7 comments  ·  Ideas and Feedback » Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Warwick Burns commented  · 

    This would be a VERY helpful change. There are many cases where this would be helpful:
    1. One IT contact (a.k.a. "liaison") for all tickets at a company - but multiple machines
    2. WFH user needs access to several PC's at the office, not just one
    3. "Frontdesk" machine gets used by multiple receptionists
    4. Liaison creates a ticket for a machine not their own
    5. How are we supposed to chat with a user that has no company email?

    Warwick Burns supported this idea  · 
  4. 31 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Warwick Burns supported this idea  · 
  5. 10 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Warwick Burns shared this idea  · 
  6. 546 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns supported this idea  · 
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    Warwick Burns commented  · 

    chat with Teams would be great...however, I feel being able to chat through the agent WITHOUT the client on the other end needing to input an email address. Not all our clients have email addresses

  7. 175 votes

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    21 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

    Warwick Burns supported this idea  · 
  8. 170 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Warwick Burns supported this idea  · 
  9. 56 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Warwick Burns supported this idea  · 
  10. 209 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Warwick Burns commented  · 

    Currently there are scripts in the script library that will do this

  11. 155 votes

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    Warwick Burns supported this idea  · 
  12. 146 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    Coming soon: We will flag any open tickets that your helpdesk engineers are actively addressing so your team is updated in real-time, eliminating duplicate effort.

    Stay tuned for our Product Release notifications.

    Warwick Burns supported this idea  · 
  13. 139 votes

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    Warwick Burns supported this idea  · 
  14. 296 votes

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    27 comments  ·  Ideas and Feedback » Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Warwick Burns commented  · 

    On the right track, but needs the ability to complete basic ticket tasks like reassigning a ticket to a client (like from Unassigned to ACME, for example)

    Warwick Burns supported this idea  · 
  15. 130 votes

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    Under Review  ·  2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns supported this idea  · 
  16. 238 votes

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    Under Review  ·  33 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns commented  · 

    PLEASE make the Mac Agent not require our account creds. The customer needs to be able to install the Mac Agent without needing our input. Both the terminal cmd and the agent installer for Mac both require account creds in order to successfully complete the installation and have it accessible. At least that's been our experience.

  17. 422 votes

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    10 comments  ·  Ideas and Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns supported this idea  · 
  18. 631 votes

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    Planned  ·  23 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns supported this idea  · 
  19. 622 votes

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    Under Review  ·  12 comments  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Warwick Burns supported this idea  · 
  20. 123 votes

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    Under Review  ·  8 comments  ·  Ideas and Feedback » Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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