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5 results found

  1. Ability to embed or insert video in tickets or KB's

    21 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Andrew Griggs commented  · 

    Just to add, this functionality was originally in the Knowledgebase 18-24 months ago, as we embedded Fleeq.io videos in our articles. It was only when we switched to Loom and tried to update the articles that we realised the embed/code view button was taken away - we raised a ticket and the functionality was removed due to security concerns with the underlying functionality. If this could be reinstated somehow that would be excellent.

    Andrew Griggs supported this idea  · 

  2. Email Alias Support

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Andrew Griggs supported this idea  · 

  3. Include the option of specifying additional email address' for each customer.

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Andrew Griggs supported this idea  · 

  4. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  5. Disable renewal notification for deactivated contracts

    6 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Andrew Griggs commented  · 

    +1, just had to get rid off 100-odd notifications for old contracts

    Andrew Griggs supported this idea  ·