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5 results found

  1. Ability to embed or insert video in tickets or KB's

    21 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Andrew Griggs commented  · 

    Just to add, this functionality was originally in the Knowledgebase 18-24 months ago, as we embedded Fleeq.io videos in our articles. It was only when we switched to Loom and tried to update the articles that we realised the embed/code view button was taken away - we raised a ticket and the functionality was removed due to security concerns with the underlying functionality. If this could be reinstated somehow that would be excellent.

    Andrew Griggs supported this idea  · 

  2. Email Alias Support

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Andrew Griggs supported this idea  · 

  3. Include the option of specifying additional email address' for each customer.

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Andrew Griggs supported this idea  · 

  4. Atera Dark Mode

    1,754 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Andrew Griggs supported this idea  · 

  5. Disable renewal notification for deactivated contracts

    6 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Andrew Griggs commented  · 

    +1, just had to get rid off 100-odd notifications for old contracts

    Andrew Griggs supported this idea  ·