Merge contacts
Merge contacts or allow multiple email addresses for one contact
Brandon Boyd
shared this idea
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Charlton Kao
commented
We have 2 contacts with the same email address (but in different case-sensitiive format). We'd love to have a feature to merge the two contacts and bring all of their tickets together.
Currently, the only option is to manually reassign the first contact's tickets to the second contact one by one, and then delete the first contact. This is cumbersome. Apparently, there's no ability to automate this with the API, either.
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David Johnston
commented
We have users who frequently have a personal email and a college email. As it stands, they end up with two users created. It would be great to be able to merge those accounts and have multiple emails associated with one user.
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Ian Heegaard
commented
Changing domains is a problem
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Laurent Paelinck
commented
Yes ! We have customer's with multiple domain and it's very difficult to found a specific ticket for a particular contact