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23 results found

  1. Links to Tickets through login process

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David Johnston shared this idea  · 

  2. Exporting All Tickets

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David Johnston supported this idea  · 

  3. Sorting Tickets by Last Response

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    David Johnston supported this idea  · 

  4. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    David Johnston supported this idea  · 

  5. Hardware inventory

    639 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    David Johnston supported this idea  · 

  6. voice transcript

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David Johnston shared this idea  · 

  7. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    David Johnston commented  · 

    It's been 3 years, so it doesn't look like this one has made much progress. I'd like to echo Hugh's thoughts. We switched from OS Ticket to Atera. One of the great features in OS Ticket was that it would warn you if you opened a ticket another technician was looking at. I'm OK with a warning message as opposed to a complete lockout, but some notification that another technician is potentially working on the same ticket would be really helpful.

    David Johnston supported this idea  · 

  8. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David Johnston supported this idea  · 

  9. Windows update roll back

    127 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    David Johnston supported this idea  · 

  10. Uninstall software installed by Chocolatey

    234 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    David Johnston supported this idea  · 

  11. Server and VM Monitoring and Managemen for AD

    320 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    David Johnston supported this idea  · 

  12. dmarc tool

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    David Johnston supported this idea  · 

  13. Integration with Direct messages systems

    839 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    David Johnston supported this idea  · 

  14. Pasword Management Solution

    31 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    David Johnston supported this idea  · 

  15. Add Microsoft Defender integration

    344 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    David Johnston supported this idea  · 

  16. Office 365 Integration

    1,568 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    David Johnston supported this idea  · 

  17. I want to integrate existing 3rd party apps. Acronis, Threatlocker, SentinelOne, Ironscales, etc. WITHOUT purchasing through Atera.

    92 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    David Johnston supported this idea  · 

  18. Crowdstrike integration

    45 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    David Johnston supported this idea  · 

  19. knowbe4

    39 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    David Johnston supported this idea  · 

  20. Report to show computers that do not meet the requirements for Windows 11

    397 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    David Johnston supported this idea  · 
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