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  1. 1 vote

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    David Johnston shared this idea  · 
  2. 12 votes

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    David Johnston supported this idea  · 
  3. 20 votes

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    David Johnston supported this idea  · 
  4. 64 votes

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    David Johnston supported this idea  · 
  5. 650 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    David Johnston supported this idea  · 
  6. 1 vote

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    David Johnston shared this idea  · 
  7. 34 votes

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    David Johnston commented  · 

    It's been 3 years, so it doesn't look like this one has made much progress. I'd like to echo Hugh's thoughts. We switched from OS Ticket to Atera. One of the great features in OS Ticket was that it would warn you if you opened a ticket another technician was looking at. I'm OK with a warning message as opposed to a complete lockout, but some notification that another technician is potentially working on the same ticket would be really helpful.

    David Johnston supported this idea  · 
  8. 23 votes

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    David Johnston supported this idea  · 
  9. 131 votes

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    David Johnston supported this idea  · 
  10. 235 votes

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    David Johnston supported this idea  · 
  11. 322 votes

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    David Johnston supported this idea  · 
  12. 6 votes

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    David Johnston supported this idea  · 
  13. 842 votes

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    David Johnston supported this idea  · 
  14. 32 votes

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    David Johnston supported this idea  · 
  15. 353 votes

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    David Johnston supported this idea  · 
  16. 1,576 votes

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    David Johnston supported this idea  · 
  17. 93 votes

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    David Johnston supported this idea  · 
  18. 46 votes

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    David Johnston supported this idea  · 
  19. 42 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    David Johnston supported this idea  · 
  20. 407 votes

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    David Johnston supported this idea  · 
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