Settings and activity

20 results found

1. Links to Tickets through login process

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   David Johnston shared this idea  ·  Feb 6, 2025

2. Exporting All Tickets

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

3. Sorting Tickets by Last Response

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

4. Auto-assign tickets with initial reply

   67 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

5. voice transcript

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   David Johnston shared this idea  ·  Jan 21, 2025

6. Ticket Lock

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston commented  ·  Jan 21, 2025  ·  Edit…  ·  Delete…

   It's been 3 years, so it doesn't look like this one has made much progress. I'd like to echo Hugh's thoughts. We switched from OS Ticket to Atera. One of the great features in OS Ticket was that it would warn you if you opened a ticket another technician was looking at. I'm OK with a warning message as opposed to a complete lockout, but some notification that another technician is potentially working on the same ticket would be really helpful.

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   David Johnston supported this idea  ·  Jan 21, 2025

7. email non delivery report

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Jan 21, 2025

8. Uninstall software installed by Chocolatey

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Dec 17, 2024

9. Server and VM Monitoring and Managemen for AD

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Dec 17, 2024

10. dmarc tool

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

11. Integration with Direct messages systems

    855 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

12. Pasword Management Solution

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

13. Add Microsoft Defender integration

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

14. Office 365 Integration

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

15. I want to integrate existing 3rd party apps. Acronis, Threatlocker, SentinelOne, Ironscales, etc. WITHOUT purchasing through Atera.

    96 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

16. Crowdstrike integration

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    5 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

17. knowbe4

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    David Johnston supported this idea  ·  Dec 17, 2024

18. Label printing for assett management

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    4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    David Johnston supported this idea  ·  Dec 17, 2024

19. Free Dashboard Account

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

20. Merge contacts

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    5 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024
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    David Johnston commented  ·  Dec 17, 2024  ·  Edit…  ·  Delete…

    We have users who frequently have a personal email and a college email. As it stands, they end up with two users created. It would be great to be able to merge those accounts and have multiple emails associated with one user.

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