Settings and activity

23 results found

1. Links to Tickets through login process

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   David Johnston shared this idea  ·  Feb 6, 2025

2. Exporting All Tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

3. Sorting Tickets by Last Response

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

4. Auto-assign tickets with initial reply

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

5. Hardware inventory

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   8 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Feb 6, 2025

6. voice transcript

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   David Johnston shared this idea  ·  Jan 21, 2025

7. Ticket Lock

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston commented  ·  Jan 21, 2025  ·  Edit…  ·  Delete…

   It's been 3 years, so it doesn't look like this one has made much progress. I'd like to echo Hugh's thoughts. We switched from OS Ticket to Atera. One of the great features in OS Ticket was that it would warn you if you opened a ticket another technician was looking at. I'm OK with a warning message as opposed to a complete lockout, but some notification that another technician is potentially working on the same ticket would be really helpful.

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   David Johnston supported this idea  ·  Jan 21, 2025

8. email non delivery report

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Jan 21, 2025

9. Windows update roll back

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   David Johnston supported this idea  ·  Jan 21, 2025

10. Uninstall software installed by Chocolatey

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

11. Server and VM Monitoring and Managemen for AD

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

12. dmarc tool

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

13. Integration with Direct messages systems

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

14. Pasword Management Solution

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

15. Add Microsoft Defender integration

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

16. Office 365 Integration

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

17. I want to integrate existing 3rd party apps. Acronis, Threatlocker, SentinelOne, Ironscales, etc. WITHOUT purchasing through Atera.

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

18. Crowdstrike integration

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

19. knowbe4

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024

20. Need a report to tell me which devices for a customer are eligable for Windows 11

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    David Johnston supported this idea  ·  Dec 17, 2024