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1 vote David Johnston
    
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12 votes David Johnston
    
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20 votes David Johnston
    
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64 votes David Johnston
    
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656 votesHi, We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users. We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made. Best regards, The Atera Team  David Johnston
    
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1 vote David Johnston
    
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34 votesAn error occurred while saving the comment  David Johnston
    
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23 votes David Johnston
    
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135 votes David Johnston
    
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235 votes David Johnston
    
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324 votes David Johnston
    
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6 votes David Johnston
    
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843 votes David Johnston
    
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33 votes David Johnston
    
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355 votes David Johnston
    
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1,583 votes David Johnston
    
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94 votes David Johnston
    
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47 votes David Johnston
    
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44 votesHi, We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users. We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made. Best regards, The Atera Team  David Johnston
    
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422 votes David Johnston
    
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           · David Johnston
    
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It's been 3 years, so it doesn't look like this one has made much progress. I'd like to echo Hugh's thoughts. We switched from OS Ticket to Atera. One of the great features in OS Ticket was that it would warn you if you opened a ticket another technician was looking at. I'm OK with a warning message as opposed to a complete lockout, but some notification that another technician is potentially working on the same ticket would be really helpful.