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20 results found

  1. Merge contacts

    13 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Ian Heegaard commented  · 

    Changing domains is a problem

    Ian Heegaard supported this idea  · 

  2. Merging tickets should merge cc'd recipients

    7 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Ian Heegaard supported this idea  · 

  3. Merge Agents

    164 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ian Heegaard supported this idea  · 

  4. Integration with Direct messages systems

    834 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Ian Heegaard supported this idea  · 

  5. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ian Heegaard supported this idea  · 

  6. api ticket activity status

    3 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Ian Heegaard shared this idea  · 

  7. API security

    22 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Ian Heegaard supported this idea  · 

  8. exclude filter for status

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Heegaard shared this idea  · 

  9. Disk capacity refresh

    6 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ian Heegaard supported this idea  · 

  10. Automatic Refresh of Devices page

    27 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ian Heegaard supported this idea  · 

  11. refresh

    14 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ian Heegaard supported this idea  · 

  12. Force status refresh

    22 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ian Heegaard supported this idea  · 

  13. Order the quick reply templates

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Heegaard supported this idea  · 

  14. Refresh rate Increase or Customization

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ian Heegaard shared this idea  · 

  15. refresh

    27 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ian Heegaard supported this idea  · 

  16. sort tickets by more than one field

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Heegaard shared this idea  · 

  17. Add Microsoft Defender integration

    340 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ian Heegaard supported this idea  · 

  18. Employee Onboarding/Offboarding Feature

    855 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Ian Heegaard supported this idea  · 

  19. 3cx integration

    204 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Ian Heegaard supported this idea  · 

  20. Improved Customized Dashboard

    1,551 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ian Heegaard supported this idea  ·