Force status refresh
If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.
LP Tech Support
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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David LeSiege
commented
It might be better and easier to make the agent more aggressive in reporting on-line status. I often see PCs being used in home offices taking a long time (hours) to register that they are online.
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Helpdesk Mediaspring
commented
And "refresh a whole customer", would be a nice option too in addition to the already mentioned request above.
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David LeSiege
commented
In addition to the original problem mentioned, there is also a very substantial lag in the time between when a PC comes online and when that status is reflected in the interface, enabling remote connections. The ability to force an agent / machine status update from the console would be very helpful for quickly allowing the technician to start remote support sessions.