Settings and activity
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22 votes
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David LeSiege
commented
In addition to the original problem mentioned, there is also a very substantial lag in the time between when a PC comes online and when that status is reflected in the interface, enabling remote connections. The ability to force an agent / machine status update from the console would be very helpful for quickly allowing the technician to start remote support sessions.
David LeSiege
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2 votesDavid LeSiege
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1,615 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
David LeSiege
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45 votesDavid LeSiege
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13 votesDavid LeSiege
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19 votesDavid LeSiege
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12 votesDavid LeSiege
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It might be better and easier to make the agent more aggressive in reporting on-line status. I often see PCs being used in home offices taking a long time (hours) to register that they are online.