Settings and activity

14 results found

1. Email Encryption for all outgoing emails from Atera to Users via ticketing.

   12 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

2. Atera Back up

   64 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

3. Security Audit of Atera Platform

   80 votes

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   1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

4. Customer portal work from home link

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

5. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

   16 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

6. Annouments Board in Customer Portal

   30 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

7. Allow CC for Tickets created from the Portal

   40 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

8. Closed and Resolved Ticket on the Customer Portal

   54 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

9. Password access in the portal

   43 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jason Summerfield supported this idea  ·  Apr 9, 2024

10. Parent & Child ticket relations

    67 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jason Summerfield supported this idea  ·  Apr 9, 2024

11. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    187 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jason Summerfield commented  ·  Mar 13, 2024  ·  Edit…  ·  Delete…

    Any update on this review? We'd also benefit from the ability to form one-to-many links between Agents and Contacts as many of our customers have both an in office desktop and a remote laptop.

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    Jason Summerfield supported this idea  ·  Mar 7, 2024

12. Warranty Information Collection

    521 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jason Summerfield supported this idea  ·  Dec 6, 2023

13. Password protect the Atera agent from end-user uninstalls

    1,613 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jason Summerfield supported this idea  ·  Dec 6, 2023

14. Alert when agent uninstalled

    1,485 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jason Summerfield supported this idea  ·  Dec 6, 2023