Settings and activity

20 results found

1. branding color

   7 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

2. Priority matrix ITIL

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

3. Color coding options for different ticket status

   27 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

4. colour tickets priority

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

5. Default ticket priority

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

6. colour ticket priority

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

7. Ticket Priority based on email by importance

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Austin Schroeger shared this idea  ·  Jun 17, 2024

8. Create & Due Dates for Tickets

   17 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

   Appears the "past due" field is based on SLA. Tickets really need to have the option of setting a due date. I like to add tickets when I find out about them, even if the due date is a month away.

   Right now, I have to use the AI schedule tool, but that just hides the ticket.

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   Austin Schroeger supported this idea  ·  May 17, 2024

9. Automatically send an email when computer is added to account by agent installation

   4 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 16, 2024

10. Agent page - Show Reboot Required

    4 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Austin Schroeger shared this idea  ·  Jan 16, 2024

11. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    804 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

12. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 18, 2023  ·  Edit…  ·  Delete…

    Same here bud. Hoping to use Atera over Spiceworks for ticketing and being able to work tickets via email was very helpful.

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    Austin Schroeger supported this idea  ·  Dec 18, 2023

13. Kiosk Mode

    18 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Could a JotForm work for this?

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14. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    189 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Having the ability to assign users to more than one device would be helpful. I have users with multiple devices. I dont know the issues that would cause on backend automation so I dont want to list this as a major issue. Just an inconvenience at this time

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    Austin Schroeger supported this idea  ·  Dec 14, 2023

15. Add Microsoft Defender integration

    359 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

16. Veeam Backup Integration

    562 votes

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    20 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Veeam integration is planned.

    Thank you for helping us improve Atera!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

17. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

    34 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

18. Microsoft Licensing integration

    196 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

19. Integration with UniFi Cloud

    997 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

20. Ubiquiti Integration

    953 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Austin Schroeger supported this idea  ·  Dec 12, 2023