Settings and activity

23 results found

1. branding color

   7 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

2. Priority matrix ITIL

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

3. Color coding options for different ticket status

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

4. colour tickets priority

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

5. Default ticket priority

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

6. colour ticket priority

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

7. Ticket Priority based on email by importance

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Austin Schroeger shared this idea  ·  Jun 17, 2024

8. Create & Due Dates for Tickets

   17 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

   Appears the "past due" field is based on SLA. Tickets really need to have the option of setting a due date. I like to add tickets when I find out about them, even if the due date is a month away.

   Right now, I have to use the AI schedule tool, but that just hides the ticket.

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   Austin Schroeger supported this idea  ·  May 17, 2024

9. Automatically send an email when computer is added to account by agent installation

   4 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 16, 2024

10. Agent page - Show Reboot Required

    4 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Austin Schroeger shared this idea  ·  Jan 16, 2024

11. Warranty Status on Devices

    108 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

12. Warranty

    33 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

13. Warranty Report

    42 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

14. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 18, 2023  ·  Edit…  ·  Delete…

    Same here bud. Hoping to use Atera over Spiceworks for ticketing and being able to work tickets via email was very helpful.

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    Austin Schroeger supported this idea  ·  Dec 18, 2023

15. Kiosk Mode

    18 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Could a JotForm work for this?

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16. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    187 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Having the ability to assign users to more than one device would be helpful. I have users with multiple devices. I dont know the issues that would cause on backend automation so I dont want to list this as a major issue. Just an inconvenience at this time

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    Austin Schroeger supported this idea  ·  Dec 14, 2023

17. Add Microsoft Defender integration

    355 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

18. Veeam Backup Integration

    427 votes

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    17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Veeam integration is planned.

    
    

    Thank you for helping us improve Atera!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

19. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

    33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

20. Microsoft Licensing integration

    194 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023