Settings and activity

17 results found

1. Ticket Priority based on email by importance

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Austin Schroeger shared this idea  ·  Jun 17, 2024

2. Create & Due Dates for Tickets

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

   Appears the "past due" field is based on SLA. Tickets really need to have the option of setting a due date. I like to add tickets when I find out about them, even if the due date is a month away.

   Right now, I have to use the AI schedule tool, but that just hides the ticket.

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   Austin Schroeger supported this idea  ·  May 17, 2024

3. Automatically send an email when computer is added to account by agent installation

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 16, 2024

4. Agent page - Show Reboot Required

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Austin Schroeger shared this idea  ·  Jan 16, 2024

5. Warranty Status on Devices

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 6, 2024

6. Warranty

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 6, 2024

7. Warranty Report

   35 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 6, 2024

8. Reply to tickets via email

   93 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger commented  ·  Dec 18, 2023  ·  Edit…  ·  Delete…

   Same here bud. Hoping to use Atera over Spiceworks for ticketing and being able to work tickets via email was very helpful.

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   Austin Schroeger supported this idea  ·  Dec 18, 2023

9. Kiosk Mode

   16 votes

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   2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

   Could a JotForm work for this?

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10. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    172 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Having the ability to assign users to more than one device would be helpful. I have users with multiple devices. I dont know the issues that would cause on backend automation so I dont want to list this as a major issue. Just an inconvenience at this time

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    Austin Schroeger supported this idea  ·  Dec 14, 2023

11. Add Microsoft Defender integration

    324 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

12. Veeam Backup Integration

    405 votes

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    15 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Veeam integration is planned.

    
    

    Thank you for helping us improve Atera!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

13. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

    33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

14. Microsoft Licensing integration

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

15. Veam

    189 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

16. Integration with UniFi Cloud

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

17. Ubiquiti Integration

    846 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023