Settings and activity

23 results found

1. branding color

   7 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

2. Priority matrix ITIL

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

3. Color coding options for different ticket status

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

4. colour tickets priority

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

5. Default ticket priority

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

6. colour ticket priority

   12 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 13, 2025

7. Ticket Priority based on email by importance

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Austin Schroeger shared this idea  ·  Jun 17, 2024

8. Create & Due Dates for Tickets

   16 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Austin Schroeger commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

   Appears the "past due" field is based on SLA. Tickets really need to have the option of setting a due date. I like to add tickets when I find out about them, even if the due date is a month away.

   Right now, I have to use the AI schedule tool, but that just hides the ticket.

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   Austin Schroeger supported this idea  ·  May 17, 2024

9. Automatically send an email when computer is added to account by agent installation

   4 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Austin Schroeger supported this idea  ·  Jan 16, 2024

10. Agent page - Show Reboot Required

    4 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Austin Schroeger shared this idea  ·  Jan 16, 2024

11. Warranty Status on Devices

    104 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

12. Warranty

    28 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

13. Warranty Report

    36 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Jan 6, 2024

14. Reply to tickets via email

    95 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 18, 2023  ·  Edit…  ·  Delete…

    Same here bud. Hoping to use Atera over Spiceworks for ticketing and being able to work tickets via email was very helpful.

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    Austin Schroeger supported this idea  ·  Dec 18, 2023

15. Kiosk Mode

    17 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Could a JotForm work for this?

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16. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    175 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Austin Schroeger commented  ·  Dec 14, 2023  ·  Edit…  ·  Delete…

    Having the ability to assign users to more than one device would be helpful. I have users with multiple devices. I dont know the issues that would cause on backend automation so I dont want to list this as a major issue. Just an inconvenience at this time

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    Austin Schroeger supported this idea  ·  Dec 14, 2023

17. Add Microsoft Defender integration

    330 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

18. Veeam Backup Integration

    408 votes

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    15 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Veeam integration is planned.

    
    

    Thank you for helping us improve Atera!

    Austin Schroeger supported this idea  ·  Dec 12, 2023

19. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

    33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023

20. Microsoft Licensing integration

    178 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Austin Schroeger supported this idea  ·  Dec 12, 2023