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Create & Due Dates for Tickets

Add option to set a due date for a ticket.

Add Create Date and Due Date columns on the Tickets page

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Doug Knapfel shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan commented  ·   ·  Report

    Yes, need to be able to set due dates on tickets. Add a due date column to the ticketing page and have the ability to sort tickets by date due.

    This functionality is essential for planning/scheduling.

  • Austin Schroeger commented  ·   ·  Report

    Appears the "past due" field is based on SLA. Tickets really need to have the option of setting a due date. I like to add tickets when I find out about them, even if the due date is a month away.

    Right now, I have to use the AI schedule tool, but that just hides the ticket.

  • Matt Driver commented  ·   ·  Report

    We need to be able to set a Due Date and either get emailed when the date is met or at least show in the dashboard.

  • Lawrence Yau commented  ·   ·  Report

    It boggles my mind that I cannot set a due date manually.
    Why is this *only* a calculated field?