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187 results found

1. SNMP: MIB import instead of manual OID typing

   1,031 votes

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   24 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Sep 19, 2022

2. ticket automation

   4 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Lawrence Yau commented  ·  Sep 14, 2022  ·  Edit…  ·  Delete…

   This feature is especially important now that time based rules are a thing. If I want to create 5 rules, with the only difference between how much time has elapsed, it takes much more effort than it would if I could just duplicate a single rule 5 times.

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   Lawrence Yau supported this idea  ·  Sep 14, 2022

3. Device and Customer Reports

   6 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

4. Ability to include Custom Fields in Reports.

   86 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

5. Create Customized Reports

   40 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

6. Add Ticket Title to Ticket Timer

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Lawrence Yau shared this idea  ·  Aug 2, 2022

7. colour ticket priority

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

8. unable to find merged tickets

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

9. White label mobile app for your customers

   388 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

10. allowing us to use a certain template when selecting "Send ticket reply to contacts by email"

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

11. Show Open/Pending Tickets indicator

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

12. Ability to see a ticket in an e-mail

    6 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

13. Scroll to Top/Page Up/Page Down functionality in ticket queue

    2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

14. Assign Ticket based on devices and not agents

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

15. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

16. Return classic features to new UI ticket page

    13 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

17. Increased visibility of ticket status - such as the whole line being shaded differently

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

18. New Ticket to Open in a New Tab

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

19. Show when another engineer is in a ticket

    11 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

20. Scripting tool to open/manage/close ticket

    3 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022