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195 results found

1. SNMP: MIB import instead of manual OID typing

   1,011 votes

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   22 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Lawrence Yau supported this idea  ·  Sep 19, 2022

2. ticket automation

   4 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Lawrence Yau commented  ·  Sep 14, 2022  ·  Edit…  ·  Delete…

   This feature is especially important now that time based rules are a thing. If I want to create 5 rules, with the only difference between how much time has elapsed, it takes much more effort than it would if I could just duplicate a single rule 5 times.

   Save Submitting...
   Lawrence Yau supported this idea  ·  Sep 14, 2022

3. Device and Customer Reports

   5 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

4. Ability to include Custom Fields in Reports.

   80 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being

   reviewed by our product team. We

   ’

   ll keep an

   eye on the number of votes, and let you know if

   a decision is reached to implement. Thank you

   for being a partner in our process!

   Lawrence Yau supported this idea  ·  Aug 12, 2022

5. Create Customized Reports

   39 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Aug 12, 2022

6. Add Ticket Title to Ticket Timer

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Lawrence Yau shared this idea  ·  Aug 2, 2022

7. colour ticket priority

   11 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

8. unable to find merged tickets

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

9. White label mobile app for your customers

   375 votes

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   Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

10. allowing us to use a certain template when selecting "Send ticket reply to contacts by email"

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

11. Show Open/Pending Tickets indicator

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

12. Ability to see a ticket in an e-mail

    6 votes

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    Under Review  ·  0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

13. Scroll to Top/Page Up/Page Down functionality in ticket queue

    2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

14. Assign Ticket based on devices and not agents

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

15. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

16. Return classic features to new UI ticket page

    13 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

17. Increased visibility of ticket status - such as the whole line being shaded differently

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

18. New Ticket to Open in a New Tab

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

19. Show when another engineer is in a ticket

    11 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

20. Scripting tool to open/manage/close ticket

    3 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022