Settings and activity

167 results found

1. ticket automation

   4 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Lawrence Yau commented  ·  Sep 14, 2022  ·  Edit…  ·  Delete…

   This feature is especially important now that time based rules are a thing. If I want to create 5 rules, with the only difference between how much time has elapsed, it takes much more effort than it would if I could just duplicate a single rule 5 times.

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   Lawrence Yau supported this idea  ·  Sep 14, 2022

2. Device and Customer Reports

   6 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

3. Ability to include Custom Fields in Reports.

   89 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

4. Create Customized Reports

   40 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 12, 2022

5. Add Ticket Title to Ticket Timer

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Lawrence Yau shared this idea  ·  Aug 2, 2022

6. colour ticket priority

   19 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

7. unable to find merged tickets

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

8. White label mobile app for your customers

   394 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

9. Email Template for Ticket Comments

   7 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Aug 2, 2022

10. Show Open/Pending Tickets indicator

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

11. Ability to see a ticket in an e-mail

    6 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

12. Scroll to Top/Page Up/Page Down functionality in ticket queue

    2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

13. Assign Ticket based on devices and not agents

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

14. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

15. Increased visibility of ticket status - such as the whole line being shaded differently

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

16. New Ticket to Open in a New Tab

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

17. Show when another engineer is in a ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

18. Scripting tool to open/manage/close ticket

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

19. Allow non-HTTP(S) URLs in ticket bodies.

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022

20. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Aug 2, 2022