ticket automation
Ability to duplicate existing ticket automation rules. Since we can't have an and or type setup the need to create 1 rule per customer so that the new ticket email gets to the correct technician/s that handles that client is time consuming and the ability to copy one already setup and working and just tweak would save time.
4
votes
Brett McNerney
shared this idea
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Lawrence Yau
commented
This feature is especially important now that time based rules are a thing. If I want to create 5 rules, with the only difference between how much time has elapsed, it takes much more effort than it would if I could just duplicate a single rule 5 times.