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  1. Mobile App Improvements

    753 votes

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    41 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Brett McNerney commented  · 

    Planned since 2023 and app is pretty much broken and missing a lot of useful features.

    Brett McNerney supported this idea  · 
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    Brett McNerney commented  · 

    Also ability to unlock with biometrics and not have to put in the password and 2fa on the phone everytime I want to access a ticket.

  2. MS Office Updates

    790 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brett McNerney supported this idea  · 

  3. Integration with UniFi Cloud

    1,007 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brett McNerney supported this idea  · 

  4. Less AI, more fixing existing issues?

    60 votes

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    8 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Brett McNerney commented  · 

    I agree heavily on this. Pushing co-pilot on everyone is what it seems they want to do to drive up revenue. And so many other issues that need addressed. Let alone others are just adding AI to there system vs trying to charge a crazy amount per staff peson since would have to get it for every license you have. The yearly cost where paying isn't seeming worth is anymore when all new things are behind an additional paid wall and let alont I don't need the higher tier plan for every tech like they force you into. I have found several issues as of late that I doubt will get addressed anytime soon.

    The focus now is on keeping the new investors happy not the existing customers that have made atera what it is. It's all about revenue to keep those investors pockets lined. Once you add all the add on's that others just include your cost with atera is no longer cheaper than other options out there its a lot more expensive as when the next new thing is made it will be another addon cost. The advantage of atera was the unlimited clients and full featured but those does are long gone now. I don't need every tech to have access to network scanning that maybe one or two on the team need but i have to pay for that for every person we have in atera and only 1 or 2 use it and handle that so yeah its about the revenue for the investors for sure.

    Brett McNerney supported this idea  · 

  5. Request for Robust Agent Self-Upgrade Mechanism

    65 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brett McNerney supported this idea  · 

  6. Hypervisor monitoring and management

    130 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Brett McNerney supported this idea  · 

  7. Include network mapping

    110 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Brett McNerney supported this idea  · 

  8. Free Dashboard Account

    964 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Brett McNerney supported this idea  · 

  9. Better alerts for newly installed programs

    96 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brett McNerney supported this idea  · 

  10. Security and Compliance Scan

    142 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brett McNerney supported this idea  · 

  11. Edit Ticket Notes

    297 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brett McNerney supported this idea  · 

  12. Remote Support from Linux

    149 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Brett McNerney supported this idea  · 

  13. Ticket Checklist

    319 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brett McNerney supported this idea  · 

  14. Remote Connection Report

    163 votes

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    14 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Brett McNerney supported this idea  · 

  15. Choose number of devices to view per page

    175 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Brett McNerney supported this idea  · 

  16. Ability to see a users cached windows credential usernames

    6 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brett McNerney supported this idea  · 

  17. Ability to purchase just 1 license for Network Discovery

    171 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Brett McNerney supported this idea  · 

  18. Addition of Custom Fields in all reports relevant to agent or devices

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Brett McNerney supported this idea  · 

  19. Different License Types

    77 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Brett McNerney supported this idea  · 

  20. Active Directory Devices sync

    209 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brett McNerney supported this idea  · 
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