Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.

When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given from techs is "unfinished" like I just didn't take the time to work on those emails when every other email they get is very clean and formatted with detailed ticket information, backgrounds, custom fonts, custom colors, custom formatting and padding, and logos.

Recommended Solution: When a new Atera system is started there are already 3 Automations generated for us. I suggest that another two be automatically added by default and an automation trigger be added to accompany the "Ticket Contact Responded" add a new trigger "Ticket Tech Responded" and remove all background automation that is sending the emails and let us control the emails and templates used.

This way they are turned on by default like they are now on the backend but gives us the freedom to automate them as we see fit and also add our templates to standardize them for all support emails that leave the system.

P.S. There really should be no emails that go out to a contact we cant edit the template of, that just seems like such a basic function.