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6 results found

  1. Email Template for Ticket Comments

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brent Howell shared this idea  · 

  2. Set different email templates on Tickets autocreation + auto resolve ticket

    4 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brent Howell supported this idea  · 

  3. Ticket Automation Rules - "ticket created" email - stop email loops

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brent Howell supported this idea  · 

  4. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Howell supported this idea  · 

  5. Alert renotification at custom time intervals until alert is cleared

    3 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brent Howell shared this idea  · 

  6. Modify/edit the time intervals for alerts

    11 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Howell supported this idea  ·