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218 results found

  1. Atera App Alerts for Antivirus

    29 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Doug Knapfel supported this idea  · 

  2. Customer should be able to have multiple devices under them and not just 1.

    37 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  3. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Doug Knapfel supported this idea  · 

  4. Update Chocolatey Script to a newer version

    213 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Doug Knapfel supported this idea  · 

  5. Meraki integration

    96 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Doug Knapfel supported this idea  · 

  6. Add metrics to Auditor report

    7 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Doug Knapfel supported this idea  · 

  7. Disk Average Metrics

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Doug Knapfel supported this idea  · 

  8. CPU Temperature in Metrics

    51 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Doug Knapfel supported this idea  · 

  9. Device Metrics

    20 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Doug Knapfel supported this idea  · 

  10. Additional Monitoring Metrics

    10 votes

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    4 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Doug Knapfel supported this idea  · 

  11. GPU metrics

    21 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Doug Knapfel supported this idea  · 

  12. Add hard disk metrix in the dasboard

    9 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Doug Knapfel supported this idea  · 

  13. Patch management

    75 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Doug Knapfel supported this idea  · 
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    Doug Knapfel commented  · 

    The Patch Management within Atera is very limited and misleading. The dashboard and reporting is only focused on the Microsoft updates, so it gives customers a false sense of security thinking the device are completely patched and up to date.

    Though Atera gives the option for creating automation to enable 3rd party patching via Chocolatey & Homebrew; there is no visibility into the status of those updates and are not reflected on the dashboard and reports. Ensuring that ALL products (e.g. Adobe, Citrix, Chrome...) are just as critical as applying Microsoft patches.

    Atera should consider adding integrations with other software vendors (e.g. Bitdefender or Qualys) for Patch Management.

  14. option for multiple sites for customers

    9 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  15. Multiple devices per contact

    89 votes

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    12 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Doug Knapfel commented  · 

    It would be nice if we could assign multiple agents/devices to a single contact.

    Example: Some contacts (users) have both a workstation & a laptop.

    Example: Some contacts are the point contact for all computers (agents), so all communication will be sent to a single contact on the customer side for all devices/agents.

    Doug Knapfel supported this idea  · 

  16. Parent & Child ticket relations

    65 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Doug Knapfel supported this idea  · 

  17. granular reports for software patch management

    5 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Doug Knapfel supported this idea  · 

  18. Endpoint Patch Management - Third Party Software

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Doug Knapfel supported this idea  · 

  19. Axcient x360 Sync

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Doug Knapfel shared this idea  · 

  20. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    184 votes

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    29 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel commented  · 

    We have customers/users who have multiple devices (Work PC, Home PC, Laptops, Tablets...), so this would be very helpful.

    Doug Knapfel supported this idea  · 
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