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4 results found

  1. Launch Powershell Script when client back online

    14 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Devin Haley supported this idea  · 

  2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    172 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Devin Haley commented  · 

    Please add this feature!

    Devin Haley supported this idea  · 

  3. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Devin Haley supported this idea  · 

  4. Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Devin Haley commented  · 

    As of 10/19/2023, this has not yet been implemented.

    Is there any update? It's weird that this had to be requested, it should've been in Version 1.0. Who wants a ticket timer to continue after the ticket is closed? What good does that do anyone?

    Devin Haley supported this idea  ·