Settings and activity

4 results found

1. Launch Powershell Script when client back online

   14 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Devin Haley supported this idea  ·  Jan 23, 2024

2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   191 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   An error occurred while saving the comment
   Devin Haley commented  ·  Nov 16, 2023  ·  Edit…  ·  Delete…

   Please add this feature!

   Save Submitting...
   Devin Haley supported this idea  ·  Nov 16, 2023

3. Mobile App Improvements

   752 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Planned  ·  41 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Devin Haley supported this idea  ·  Oct 19, 2023

4. Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

   8 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   An error occurred while saving the comment
   Devin Haley commented  ·  Oct 19, 2023  ·  Edit…  ·  Delete…

   As of 10/19/2023, this has not yet been implemented.

   Is there any update? It's weird that this had to be requested, it should've been in Version 1.0. Who wants a ticket timer to continue after the ticket is closed? What good does that do anyone?

   Save Submitting...
   Devin Haley supported this idea  ·  Oct 19, 2023