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Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

8 votes

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AdminYakov Gorbulsky (Product Manager, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Devin Haley commented  ·   ·  Report

    As of 10/19/2023, this has not yet been implemented.

    Is there any update? It's weird that this had to be requested, it should've been in Version 1.0. Who wants a ticket timer to continue after the ticket is closed? What good does that do anyone?