Settings and activity

13 results found

1. Full sync with AD

   1 vote

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   0 comments  ·  Ideas and Feedback » Customers  ·  Edit…  ·  Delete…  ·  Admin →
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   Ethan Jarvis shared this idea  ·  April 15, 2024

2. Print ticket with all details (time, products, etc.)

   8 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ethan Jarvis supported this idea  ·  April 15, 2024

3. Contacts

   6 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ethan Jarvis supported this idea  ·  April 15, 2024

4. Customer should be able to have multiple devices under them and not just 1.

   10 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ethan Jarvis supported this idea  ·  April 15, 2024

5. Notification on Ticket Assignment

   69 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ethan Jarvis supported this idea  ·  March 20, 2024

6. search for bitlocker

   4 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ethan Jarvis commented  ·  March 20, 2024  ·  Edit…  ·  Delete…

   You can use advanced options to generate a report to see which computers have bitlocker enabled. Not sure if that helps or not.

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7. Email technician when they have been @ tagged on an internal note of a ticket

   177 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ethan Jarvis supported this idea  ·  March 20, 2024

8. Alerts for new ticket and ticket replies

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Ethan Jarvis shared this idea  ·  February 27, 2024

9. Mobile App Improvements

   681 votes

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   Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Ethan Jarvis supported this idea  ·  September 27, 2023

10. Customer facing App

    50 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Ethan Jarvis supported this idea  ·  September 27, 2023

11. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    161 votes

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    26 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Ethan Jarvis commented  ·  September 27, 2023  ·  Edit…  ·  Delete…

    In our company we have a lot of admin users that have portable and stationary pieces of equipment and we have certain departments that share computers. We currently use our own inventory program but if we could assign multiple pieces of equipment to a single user or multiple users to a single device we could completely integrate our entire process to Atera.

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    Ethan Jarvis supported this idea  ·  September 27, 2023

12. Atera Dark Mode

    1,626 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Ethan Jarvis supported this idea  ·  September 27, 2023

13. alert when agent uninstalled

    1,300 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Ethan Jarvis supported this idea  ·  September 26, 2023