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Multiple devices per contact

Create contact and assign multiple devices to that contact

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Bea Muro Mingo shared this idea  ·   ·  Report…  ·  Admin →
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  • Jenny Council commented  ·   ·  Report

    Lack of this feature is why i don’t use the ticketing system on Atera. I literally don’t bother with who the contact is, one device per person is not the world
    I live in.

  • Robert Hoyer commented  ·   ·  Report

    That's crazy! I work in Health Care ( a really important field), and many people share computers all day and sometimes all night. How does this make any sense? Is Atera's usefulness restricted to Notebook users and data entry people?

  • Eric Elliott commented  ·   ·  Report

    Just found out that this was a thing. Very frustrating.

  • Patrick Wong commented  ·   ·  Report

    Hey Doug, there is also another feedback that has requested this. I put a comment on there but I figured if we combine votes then the Atera team might implement it faster.

  • Doug Knapfel commented  ·   ·  Report

    It would be nice if we could assign multiple agents/devices to a single contact.

    Example: Some contacts (users) have both a workstation & a laptop.

    Example: Some contacts are the point contact for all computers (agents), so all communication will be sent to a single contact on the customer side for all devices/agents.

  • Chris Neighbors commented  ·   ·  Report

    Please make this feature happen. This should be default function, charge $5 per device with remote capability.

  • Sherwin Faryabi commented  ·   ·  Report

    This is a critical feature to our business and seems very basic. Can you please add this feature in a future release.

  • Brent Owens commented  ·   ·  Report

    I am in the same situation. Users with desktop and laptop. I need both assigned to the user.

  • Andy Johnson commented  ·   ·  Report

    A lot of our employees have multiple devices, for example a laptop and a Desktop in the office.