Settings and activity

11 results found

1. More than one device per user

   22 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Tristin Randolph shared this idea  ·  May 13, 2024

2. Live screenshot of device to see user activity

   394 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tristin Randolph supported this idea  ·  May 13, 2024

3. Improve CC Function for Non Contacts

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  May 13, 2024

4. Ability to CC someone when you create a ticket

   36 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  May 13, 2024

5. Allow CC for Tickets created from the Portal

   36 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tristin Randolph supported this idea  ·  May 13, 2024

6. Email technician when they have been @ tagged on an internal note of a ticket

   297 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  Apr 18, 2024

7. Free Dashboard Account

   892 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  Apr 18, 2024

8. MS Office Updates

   738 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tristin Randolph supported this idea  ·  Apr 18, 2024

9. Hardware inventory

   610 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  Apr 18, 2024

10. Ubiquiti Integration

    887 votes

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    7 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tristin Randolph supported this idea  ·  Apr 18, 2024

11. Ability to include Custom Fields in Reports.

    81 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Tristin Randolph supported this idea  ·  Apr 18, 2024