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11 results found

  1. Multiple devices per contact

    132 votes

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    16 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Planned  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.


    Best regards,

    The Atera Team



    An error occurred while saving the comment
    Tristin Randolph commented  · 

    We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
    Some have desktops at more than one location.
    The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.

    Tristin Randolph supported this idea  · 

  2. Live screenshot of device to see user activity

    421 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Tristin Randolph supported this idea  · 

  3. Improve CC Function for Non Contacts

    4 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Tristin Randolph supported this idea  · 

  4. Ability to CC someone when you create a ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tristin Randolph supported this idea  · 

  5. Allow CC for Tickets created from the Portal

    39 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Tristin Randolph supported this idea  · 

  6. Email technician when they have been @ tagged on an internal note of a ticket

    326 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tristin Randolph supported this idea  · 

  7. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Tristin Randolph supported this idea  · 

  8. MS Office Updates

    774 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Tristin Randolph supported this idea  · 

  9. Hardware inventory

    651 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Tristin Randolph supported this idea  · 

  10. Ubiquiti Integration

    934 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Tristin Randolph supported this idea  · 

  11. Ability to include Custom Fields in Reports.

    86 votes

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    5 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tristin Randolph supported this idea  ·