Settings and activity

11 results found

1. Multiple devices per contact

   135 votes

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   17 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   
   

   Best regards,

   The Atera Team

   
   

   
   

   An error occurred while saving the comment
   Tristin Randolph commented  ·  May 13, 2024  ·  Edit…  ·  Delete…

   We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
   Some have desktops at more than one location.
   The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.

   Save Submitting...
   Tristin Randolph supported this idea  ·  May 13, 2024

2. Live screenshot of device to see user activity

   424 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Tristin Randolph supported this idea  ·  May 13, 2024

3. Improve CC Function for Non Contacts

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  May 13, 2024

4. Ability to CC someone when you create a ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  May 13, 2024

5. Allow CC for Tickets created from the Portal

   39 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  May 13, 2024

6. Email technician when they have been @ tagged on an internal note of a ticket

   327 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  Apr 18, 2024

7. Free Dashboard Account

   943 votes

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   28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Tristin Randolph supported this idea  ·  Apr 18, 2024

8. MS Office Updates

   777 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Tristin Randolph supported this idea  ·  Apr 18, 2024

9. Hardware inventory

   655 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Tristin Randolph supported this idea  ·  Apr 18, 2024

10. Ubiquiti Integration

    946 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Tristin Randolph supported this idea  ·  Apr 18, 2024

11. Ability to include Custom Fields in Reports.

    86 votes

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    5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tristin Randolph supported this idea  ·  Apr 18, 2024