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  1. 4 votes

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    Michael commented  · 

    Option to send a NEW email from within an existing ticket without including the previous email chain.

    Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.

    For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.

    Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions, keeping the ticket history clean and secure.

    Michael supported this idea  · 
  2. 19 votes

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    Michael commented  · 

    Being able to export recent processes to a csv file would be amazing.

    This is quite important when running scripts being able to see what was done without having to click on each machines result.

    Michael supported this idea  · 
  3. 25 votes

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    Michael supported this idea  · 
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    Michael commented  · 

    Allow bulk exporting of all clients bitlocker keys in the reports function. This way we can add the keys to our external DMS instead of having to manually copy/paste them from Atera.

  4. 397 votes

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    Michael supported this idea  · 
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    Michael commented  · 

    OP - you can use CheckCentral for this to create a centrally managed dashboard.

  5. 949 votes

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    Michael supported this idea  · 
  6. 1,487 votes

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    Michael supported this idea  · 
  7. 31 votes

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    Michael commented  · 

    This is a highly needed feature, are there plans for this?

    Michael supported this idea  · 
  8. 972 votes

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    Michael commented  · 

    Integration with CyberCNS would be good, they already integrate into other PSA/RMM's.

  9. 2 votes

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    Michael shared this idea  · 
  10. 1 vote

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    Michael shared this idea  · 
  11. 14 votes

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    Michael shared this idea  · 
  12. 233 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Michael commented  · 

    I have over 400 endpoints that would use work from home but I don't sell it to them due to how poor quality splash top is. Atera please give us a better splashtop and allow concurrent tech logins. Even if you have to charge more as an option.
    Why sell them work from home when I can install anydesk for free and they can log in twice for multi monitor.
    Compared to atera splashtop and gimped anydesk version.

    Get multi monitor working and it's an easy sell.

    Michael supported this idea  · 
  13. 89 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Michael supported this idea  · 
  14. 336 votes

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    Michael supported this idea  · 
  15. 140 votes

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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.


    Best regards,

    The Atera Team



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    Michael commented  · 

    Allow one contact to be assigned to multiple clients.
    Example: one client who owns several different types of businesses would like to be assigned as main point of contact to each company.

    Michael supported this idea  · 
  16. 23 votes

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    Michael supported this idea  · 
  17. 2 votes

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    Michael supported this idea  · 
  18. 279 votes

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    Michael supported this idea  · 
  19. 342 votes

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    Michael supported this idea  · 
  20. 389 votes

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    Michael supported this idea  · 
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