Option to send a NEW email from within an existing ticket without including the previous email chain.

Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.

For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.

Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions, keeping the ticket history clean and secure.