Settings and activity

27 results found

1. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Apr 10, 2024

2. Create ticket that is not visible to the client

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Apr 10, 2024

3. stop emails automatically sending

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Cara Ewbank shared this idea  ·  Apr 9, 2024

4. For roles and permission: ability to create groups of technicians and then assign those groups to the customer

   10 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Jan 11, 2024

5. Include the Agent Name in the Title for Browser Tab

   32 votes

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   5 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Mar 8, 2023

6. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Feb 24, 2023

7. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Feb 24, 2023

8. Customer feedback

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Cara Ewbank shared this idea  ·  Feb 17, 2023

9. Export Customer List

   25 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Cara Ewbank supported this idea  ·  Feb 17, 2023

10. Customer ticket overview

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Feb 17, 2023

11. Customizable Customer Feedback Forms

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Feb 17, 2023

12. Client Ticket Assignment

    6 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cara Ewbank commented  ·  Feb 17, 2023  ·  Edit…  ·  Delete…

    Ability to setup an automation rule that sets the requester of a ticket. For example, we currently have our backup alerts for each client emailed to support which is raised under the unassigned customer. I would like to set it up so that these tickets auto-log under the relevant client by using key words in the ticket title.

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    Cara Ewbank supported this idea  ·  Feb 17, 2023

13. Parent & Child ticket relations

    65 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Nov 25, 2022

14. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Nov 25, 2022

15. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Nov 25, 2022

16. Ticket Type - Tasks

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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17. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Nov 25, 2022

18. unable to find merged tickets

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Cara Ewbank shared this idea  ·  Jul 19, 2022

19. Link Tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cara Ewbank supported this idea  ·  Feb 17, 2023

20. Add New Trigger - Custom Fields

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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