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  1. 5 votes

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    Cara Ewbank supported this idea  · 
  2. 4 votes

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    Cara Ewbank supported this idea  · 
  3. 2 votes

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    Cara Ewbank shared this idea  · 
  4. 10 votes

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    Cara Ewbank supported this idea  · 
  5. 29 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cara Ewbank supported this idea  · 
  6. 235 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cara Ewbank supported this idea  · 
  7. 278 votes

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    Cara Ewbank supported this idea  · 
  8. 2 votes

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    Cara Ewbank shared this idea  · 
  9. 23 votes

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    Cara Ewbank supported this idea  · 
  10. 11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cara Ewbank supported this idea  · 
  11. 5 votes

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    Cara Ewbank supported this idea  · 
  12. 6 votes

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    Cara Ewbank commented  · 

    Ability to setup an automation rule that sets the requester of a ticket. For example, we currently have our backup alerts for each client emailed to support which is raised under the unassigned customer. I would like to set it up so that these tickets auto-log under the relevant client by using key words in the ticket title.

    Cara Ewbank supported this idea  · 
  13. 61 votes

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    Cara Ewbank supported this idea  · 
  14. 385 votes

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    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Cara Ewbank supported this idea  · 
  15. 61 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cara Ewbank supported this idea  · 
  16. 25 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. 28 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cara Ewbank supported this idea  · 
  18. 4 votes

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    Cara Ewbank shared this idea  · 
  19. 13 votes

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  20. 7 votes

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