Client Ticket Assignment
Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)
6
votes
Neil Soyez
shared this idea
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Cara Ewbank
commented
Ability to setup an automation rule that sets the requester of a ticket. For example, we currently have our backup alerts for each client emailed to support which is raised under the unassigned customer. I would like to set it up so that these tickets auto-log under the relevant client by using key words in the ticket title.
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Liam Baker
commented
When emails come in for Anti Virus alerts, back up alerts or appliance alert from a generic email. Have the ability to get Atera to read the email title or content and assign it to the correct customer based on a rule.