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7 results found

  1. Export tickets to pdf

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Britton Davis supported this idea  · 

  2. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Britton Davis supported this idea  · 

  3. Deleting comments

    41 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Britton Davis supported this idea  · 

  4. Emails to other than the requester

    61 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  5. stop emails automatically sending

    4 votes

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    2 comments  ·  Ideas and Feedback  ·  Admin →
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    Britton Davis commented  · 

    Ability to remove email that appears in the To field when replying to a ticket. We have instances where we get a notification from a system to unlock a user's account. I want to respond just to the actual user and not the system no-reply email. Additionally, we have some instances where we want to forward the communication for additional approvals/feedback from upper management, but do not want to keep the original submitter on the email. Right now the solution was to 'Ingore the emails' on the contact profile, but we don't want to do that.

    Britton Davis supported this idea  · 

  6. The ability to Remove or Edit the default Ticket fields

    52 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  7. string modification on incoming email subject lines

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Britton Davis supported this idea  ·