Settings and activity

11 results found

1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   178 votes

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   27 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   An error occurred while saving the comment
   Ryan Hersey commented  ·  Sep 21, 2023  ·  Edit…  ·  Delete…

   Any update on the timing for this feature?

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   Ryan Hersey supported this idea  ·  Sep 21, 2023

2. CPU Benchmarks

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Hersey supported this idea  ·  Aug 10, 2023

3. variable CPU temp thresholds depending on CPU Types and Specs

   10 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ryan Hersey supported this idea  ·  Aug 10, 2023

4. Ticket Checklist

   286 votes

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   20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Ryan Hersey supported this idea  ·  Aug 10, 2023

5. ticket automation

   4 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Ryan Hersey supported this idea  ·  Aug 10, 2023

6. Duplicate or copy an existing ticket

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Hersey supported this idea  ·  Aug 10, 2023

7. Add Microsoft Defender integration

   334 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Hersey supported this idea  ·  Jul 31, 2023

8. Integration with UniFi Cloud

   960 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Hersey supported this idea  ·  Jul 31, 2023

9. SentinelOne Integration

   434 votes

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   Under Review  ·  28 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Hersey supported this idea  ·  Jul 31, 2023

10. Clone scheduled ticket

    23 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Hersey supported this idea  ·  Jun 29, 2023

11. Edit Ticket Notes

    239 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Hersey supported this idea  ·  Jun 29, 2023