Settings and activity

8 results found

1. Ability to edit Internal Note on ticket

   19 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sergey Permin commented  ·  Aug 2, 2024  ·  Edit…  ·  Delete…

   ..or delete one altogether would also be nice.

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   Sergey Permin supported this idea  ·  Aug 2, 2024

2. Edit Ticket Notes

   233 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Sergey Permin supported this idea  ·  Dec 23, 2022

3. No signature on internal notes

   43 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sergey Permin supported this idea  ·  Dec 23, 2022

4. Reply to specific messages from requester

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Sergey Permin shared this idea  ·  Dec 23, 2022

5. Contacts delete

   26 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Sergey Permin supported this idea  ·  Dec 23, 2022

6. Bulk update customers

   5 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Sergey Permin supported this idea  ·  Dec 23, 2022

7. Bulk update/delete users

   15 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Sergey Permin supported this idea  ·  Dec 23, 2022

8. Ability to forward a ticket

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sergey Permin supported this idea  ·  Dec 19, 2022