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9 results found

  1. The ability to forward from a ticket inside the ticketing software is a must.

    1 vote

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Lewis commented  · 

    This is actually a deal breaker, how do we get through to the devs to see if they are going to be working on the request? We really need this and if there is no interest in giving us the function then we need to move away to a product that does.

    Matthew Lewis shared this idea  · 

  2. Email Forwarding from Tickets Without Altering Content or Requester

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Lewis commented  · 

    We will need to move away from Atera because of this, I give them 6 months if its not implemented we will move to another RMM

    Matthew Lewis supported this idea  · 

  3. Emails to other than the requester

    50 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Lewis supported this idea  · 

  4. Forward tickets to non technicians.

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Lewis commented  · 

    The ticketing system is terrible, the fact we cant forward a ticket in email format straight from the ticketing system is terrible, I missed this is the evaluation and it is hurting already, three weeks in.

    Matthew Lewis supported this idea  · 

  5. oauth2 - Login to atera using Microsoft 365 Account

    87 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Matthew Lewis supported this idea  · 
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    Matthew Lewis commented  · 

    The ability to forward from a ticket inside the ticketing software is a must.

  6. Show/Hide ticket form templates per site/customer

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Lewis supported this idea  · 

  7. Ubiquiti Integration

    930 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Matthew Lewis supported this idea  · 

  8. Dark Mode

    308 votes

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    10 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Matthew Lewis supported this idea  · 

  9. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Matthew Lewis supported this idea  ·