Settings and activity
8 results found
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1 vote
An error occurred while saving the comment 
Matthew Lewis
shared this idea
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5 votes
An error occurred while saving the comment Matthew Lewis
commented
We will need to move away from Atera because of this, I give them 6 months if its not implemented we will move to another RMM
Matthew Lewis
supported this idea
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50 votesMatthew Lewis
supported this idea
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6 votes
An error occurred while saving the comment Matthew Lewis
commented
The ticketing system is terrible, the fact we cant forward a ticket in email format straight from the ticketing system is terrible, I missed this is the evaluation and it is hurting already, three weeks in.
Matthew Lewis
supported this idea
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87 votesMatthew Lewis
supported this idea
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An error occurred while saving the comment Matthew Lewis
commented
The ability to forward from a ticket inside the ticketing software is a must.
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10 votesMatthew Lewis
supported this idea
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934 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Matthew Lewis
supported this idea
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1,885 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Matthew Lewis
supported this idea
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This is actually a deal breaker, how do we get through to the devs to see if they are going to be working on the request? We really need this and if there is no interest in giving us the function then we need to move away to a product that does.