The ability to forward from a ticket inside the ticketing software is a must.
Quite simply, add the ability to forward a ticket to someone outside of the ticketing system so they can add a comment to the ticket or just simply see what the ticket information is.
Having to screenshot or copy paste a ticket contents into an email client and send to an external party is a little backwards. Being able to connect directly to a 365 mailbox with OAuth would be nice also.
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Matthew Lewis
shared this idea
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Matthew Lewis
commented
This is actually a deal breaker, how do we get through to the devs to see if they are going to be working on the request? We really need this and if there is no interest in giving us the function then we need to move away to a product that does.