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Settings and activity

7 results found

  1. Auto-Capture of Scheduled Activities as Time Entries in Tickets

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Robin Nordlander shared this idea  · 

  2. Email Forwarding from Tickets Without Altering Content or Requester

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Robin Nordlander shared this idea  · 

  3. Mandatory Time Entry via Automation Rule or Settings Checkbox

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Robin Nordlander shared this idea  · 

  4. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Robin Nordlander supported this idea  · 

  5. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Robin Nordlander supported this idea  · 

  6. Mobile App major issues

    7 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Robin Nordlander shared this idea  · 

  7. Mobile application

    2 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Robin Nordlander shared this idea  ·