Dear Atera Team,

I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

Task Scheduling Limitation:
Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

Limited Access to Custom Ticket Statuses:
We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

Suggested Improvements:

Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.