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Pending tickets - follow up date

Pending status has a follow up reminder with a date/time that can trigger that reminder.

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Tim McEnteer shared this idea  ·   ·  Report…  ·  Admin →
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  • Kevin Booth commented  ·   ·  Report

    Being able to add a custom followup date for a pending ticket would be very valuable. There are a variety of reasons to put a ticket into pending state and no one-size-fits-all for appropriate follow up.