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  1. ticket tabs, close them when a ticket is closed!

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kevin Booth supported this idea  · 

  2. Pending tickets - follow up date

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kevin Booth supported this idea  · 
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    Kevin Booth commented  · 

    Being able to add a custom followup date for a pending ticket would be very valuable. There are a variety of reasons to put a ticket into pending state and no one-size-fits-all for appropriate follow up.