Settings and activity

20 results found

1. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil commented  ·  Dec 6, 2024  ·  Edit…  ·  Delete…

   ???????

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   gil commented  ·  Nov 30, 2024  ·  Edit…  ·  Delete…

   hi
   We use this feature all the time.
   And it's really urgent for us.
   Is there an update?

   Thanks
   Gil

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   gil supported this idea  ·  Nov 30, 2024

2. which technician is currently working on which call

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   gil shared this idea  ·  Nov 30, 2024

3. Emails to other than the requester

   50 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

4. Ability to schedule already open tickets

   17 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

5. Project Ticket

   242 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

6. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

7. Email technician when they have been @ tagged on an internal note of a ticket

   326 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

8. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

9. Allow for customization of columns on ticketing screen

   341 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

10. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

11. merging tickets

    62 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

12. The ability to Remove or Edit the default Ticket fields

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

13. Projects Pane

    55 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

14. Parent & Child ticket relations

    66 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

15. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

16. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    106 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

18. Ability to purchase just 1 license for Network Discovery

    166 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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19. Send mass email from Atera to customers

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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20. Anyone to open a ticket in atera

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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