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Settings and activity

20 results found

  1. Schedule existing tickets

    172 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    gil commented  · 

    ???????

    An error occurred while saving the comment
    gil commented  · 

    hi
    We use this feature all the time.
    And it's really urgent for us.
    Is there an update?

    Thanks
    Gil

    gil supported this idea  · 

  2. which technician is currently working on which call

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil shared this idea  · 

  3. Emails to other than the requester

    21 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  4. Ability to schedule already open tickets

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  5. Project Ticket

    231 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    gil supported this idea  · 

  6. Edit Ticket Notes

    241 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    gil supported this idea  · 

  7. Email technician when they have been @ tagged on an internal note of a ticket

    298 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  8. Ticket Checklist

    288 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  9. Allow for customization of columns on ticketing screen

    316 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  10. Assign multiple technicians to a ticket

    393 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    gil supported this idea  · 

  11. merging tickets

    58 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  12. The ability to Remove or Edit the default Ticket fields

    49 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    gil supported this idea  · 

  13. Projects Pane

    52 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    gil supported this idea  · 

  14. Parent & Child ticket relations

    64 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  15. Add spell check in ticket input

    70 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    gil supported this idea  · 

  16. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  18. Ability to purchase just 1 license for Network Discovery

    164 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Send mass email from Atera to customers

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  20. Anyone to open a ticket in atera

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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