Settings and activity

19 results found

1. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil commented  ·  Dec 6, 2024  ·  Edit…  ·  Delete…

   ???????

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   gil commented  ·  Nov 30, 2024  ·  Edit…  ·  Delete…

   hi
   We use this feature all the time.
   And it's really urgent for us.
   Is there an update?

   Thanks
   Gil

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   gil supported this idea  ·  Nov 30, 2024

2. which technician is currently working on which call

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   gil shared this idea  ·  Nov 30, 2024

3. Emails to other than the requester

   58 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

4. Ability to schedule already open tickets

   27 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

5. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

6. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

7. Email technician when they have been @ tagged on an internal note of a ticket

   330 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

8. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   gil supported this idea  ·  Nov 30, 2024

9. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   gil supported this idea  ·  Nov 30, 2024

10. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

11. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

12. The ability to Remove or Edit the default Ticket fields

    52 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

13. Projects Pane

    56 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

14. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

15. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

16. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    gil supported this idea  ·  Nov 30, 2024

17. Ability to purchase just 1 license for Network Discovery

    169 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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18. Send mass email from Atera to customers

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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19. Anyone to open a ticket in atera

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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