Settings and activity
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197 votes
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Barbara Nunes
supported this idea
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4 votes
Hi,
Great news! Your idea has been approved and will soon be released in production.
You can also follow this in our Pubic Roadmap.
More specifically, the new Search will include a toggle-able configuration for the following items:
Tickets
Ticket title, Ticket ID, Comments, Custom fields
Devices
Agents, SNMP, TCP, HTTP, Generic, System name, Domain, User, IP address, MAC address, Serial number, Custom fields
Customers
Customer name, Business ID, Custom fields
Contacts
First name, Last name, Email, Phone, Custom fields
Technicians
Technician name, Email
Assets
Pages (Coming soon)
Knowledge base (Coming soon)
Barbara Nunes
supported this idea
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5 votesBarbara Nunes
supported this idea
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1 voteBarbara Nunes
shared this idea
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Dear support,
Could we please suggest that on your next update you can included the feature schedule in the tickets created by clients or any in any ticket, like for example on the status we could have an option schedule, that we could give a date and so on.
Now is crazy if a ticket comes through from a client and it only needs done in a couple of weeks or month, we either got to calendar which leaves in pending for a long time and affects the rating or we delete the ticket and create it in schedule, which is absurd.
Much easier if a schedule option has added to the ticket on the top bar, where the options delete, assign ticket, merge tickets etc are.
Could you please advise you team.
Thank you
Best Regards