Skip to content
← Got a new feature idea? Share it!

Settings and activity

3 results found

  1. Search feature to include ticket keyword on all statuses

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and will soon be released in production.

    You can also follow this in our Pubic Roadmap.


    More specifically, the new Search will include a toggle-able configuration for the following items:


    Tickets

    Ticket title, Ticket ID, Comments, Custom fields

    Devices

    Agents, SNMP, TCP, HTTP, Generic, System name, Domain, User, IP address, MAC address, Serial number, Custom fields

    Customers

    Customer name, Business ID, Custom fields

    Contacts

    First name, Last name, Email, Phone, Custom fields

    Technicians

    Technician name, Email

    Assets

    Pages (Coming soon)

    Knowledge base (Coming soon)




    Barbara Nunes supported this idea  · 

  2. Multiple keyword search

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Barbara Nunes supported this idea  · 

  3. Helpdeskk Agent Improvement

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Barbara Nunes shared this idea  ·