Search feature to include ticket keyword on all statuses
Search feature to include ticket keyword on all statuses
4
votes
Paul Goodwin
shared this idea
Hi,
Great news! Your idea has been approved and will soon be released in production.
You can also follow this in our Pubic Roadmap.
More specifically, the new Search will include a toggle-able configuration for the following items:
Tickets
Ticket title, Ticket ID, Comments, Custom fields
Devices
Agents, SNMP, TCP, HTTP, Generic, System name, Domain, User, IP address, MAC address, Serial number, Custom fields
Customers
Customer name, Business ID, Custom fields
Contacts
First name, Last name, Email, Phone, Custom fields
Technicians
Technician name, Email
Assets
Pages (Coming soon)
Knowledge base (Coming soon)