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  1. Screenshots

    58 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Paul Goodwin supported this idea  · 

  2. Search feature to include ticket keyword on all statuses

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Planned  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Great news! Your idea has been approved and will soon be released in production.

    You can also follow this in our Pubic Roadmap.


    More specifically, the new Search will include a toggle-able configuration for the following items:


    Tickets

    Ticket title, Ticket ID, Comments, Custom fields

    Devices

    Agents, SNMP, TCP, HTTP, Generic, System name, Domain, User, IP address, MAC address, Serial number, Custom fields

    Customers

    Customer name, Business ID, Custom fields

    Contacts

    First name, Last name, Email, Phone, Custom fields

    Technicians

    Technician name, Email

    Assets

    Pages (Coming soon)

    Knowledge base (Coming soon)




    Paul Goodwin shared this idea  · 

  3. Integration with Direct messages systems

    842 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Paul Goodwin supported this idea  ·