Settings and activity

103 results found

1. Desktop notifications

   100 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

2. Include network mapping

   110 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

3. Security and Compliance Scan

   142 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

4. Employee Onboarding/Offboarding Feature

   884 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

5. Documentation Management

   1,262 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

6. Alert when agent uninstalled

   1,498 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

7. MS Office Updates

   791 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Tegel - technischer Support supported this idea  ·  May 8, 2024

8. Device Numbers

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

9. Reporting (with excel Exports)

   5 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  May 8, 2024

10. Change System & Tickets Date Format

    55 votes

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    16 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

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    Tegel - technischer Support commented  ·  May 8, 2024  ·  Edit…  ·  Delete…

    I cannot understand why in 2024 a piece of software is unable to offer a feature that my Seiko watch already offered in 1980.

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    Tegel - technischer Support commented  ·  May 8, 2024  ·  Edit…  ·  Delete…

    I cannot understand why in 2024 a piece of software is unable to offer a feature that my Seiko watch already offered in 1980.

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    Tegel - technischer Support supported this idea  ·  May 8, 2024

11. Close Tickets - No notification

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Nov 6, 2023  ·  Edit…  ·  Delete…

    This can be implemented already by ticket automation rules. We have just created a custom status "closed silently", which is excluded from the notification rule

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12. Add sign customer box to ticket Email

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

13. Email technician when they have been @ tagged on an internal note of a ticket

    333 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

14. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

15. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

16. Sorting Tickets by Last Response

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

17. Clone scheduled ticket

    27 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

18. Allow AND and OR conditions

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

19. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

20. Schedule existing tickets

    200 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023
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    Tegel - technischer Support commented  ·  Oct 19, 2022  ·  Edit…  ·  Delete…

    My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

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