Settings and activity

110 results found

1. Option to Remove Seconds

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tegel - technischer Support supported this idea  ·  November 06, 2023

2. Close Tickets - No notification

   11 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support commented  ·  November 06, 2023  ·  Edit…  ·  Delete…

   This can be implemented already by ticket automation rules. We have just created a custom status "closed silently", which is excluded from the notification rule

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3. Add sign customer box to ticket Email

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tegel - technischer Support supported this idea  ·  November 06, 2023

4. Email technician when they have been @ tagged on an internal note of a ticket

   172 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  November 06, 2023

5. Impact

   14 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tegel - technischer Support supported this idea  ·  November 06, 2023

6. Need ability to filter & export tickets by specific number

   13 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tegel - technischer Support supported this idea  ·  November 06, 2023

7. Sorting Tickets by Last Response

   17 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tegel - technischer Support supported this idea  ·  November 06, 2023

8. Clone scheduled ticket

   21 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  November 06, 2023

9. Allow AND and OR conditions

   22 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Tegel - technischer Support supported this idea  ·  November 06, 2023

10. Ability to assign ticket to customer, not contact

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  November 06, 2023

11. Schedule existing tickets

    163 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  ·  November 06, 2023
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    Tegel - technischer Support commented  ·  October 19, 2022  ·  Edit…  ·  Delete…

    My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

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12. Mileage tracking

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  November 06, 2023

13. Automatically close tickets upon resolved alerts

    68 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey,

    
    

    We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

    
    

    If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

    
    

    Thank you,

    Yakov

    Tegel - technischer Support supported this idea  ·  November 06, 2023

14. Print a Ticket

    106 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  ·  November 06, 2023

15. Edit Ticket Notes

    224 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  ·  November 06, 2023

16. Activity Status "Awaiting on customer reply" should stop the SLA as well

    91 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  November 06, 2023

17. Default Number of tickets displayed

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  November 06, 2023

18. Teams plugin for customers or engineers to create tickets

    11 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  November 06, 2023

19. Display options, Tickets AND Customers

    13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  ·  November 06, 2023

20. Add custom statuses to default ticket view under customer

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  November 06, 2023