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11 results found

  1. Atera End-User License

    161 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  2. Warranty Information Collection

    516 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  3. Move Network Discovery and Work From home back to add ons

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Joseph Shaffer shared this idea  · 

  4. Option to remove Add-on Tabs

    12 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Joseph Shaffer supported this idea  · 
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    Joseph Shaffer commented  · 

    Would be nice if Work from home and network discovery in the add on tab as well with the ability to hide it.

  5. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joseph Shaffer commented  · 

    We wanted to use auto assignment between our two help desk techs and allow them to escalate to the next tech if needed but I cannot configure auto assignment to include just two users. It would be helpful if we could set the users who will be in the auto assign groups which seems to be what you are looking for as well.

    Joseph Shaffer supported this idea  · 

  6. Ability to See Your Calendar In Atera

    35 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Joseph Shaffer commented  · 

    I would like this too. I want to be able to open a calendar page in Atera and see all the events for that day/week/month. We already have it linked to a shared 365 calendar.

    Joseph Shaffer supported this idea  · 

  7. White label agent name

    162 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  8. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  9. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  10. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  11. Multi-Site Support

    297 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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