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11 results found

  1. Atera End-User License

    161 votes

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    Under Review  ·  2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  2. Warranty Information Collection

    516 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph Shaffer supported this idea  · 

  3. Move Network Discovery and Work From home back to add ons

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Joseph Shaffer shared this idea  · 

  4. Option to remove Add-on Tabs

    12 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph Shaffer supported this idea  · 
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    Joseph Shaffer commented  · 

    Would be nice if Work from home and network discovery in the add on tab as well with the ability to hide it.

  5. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

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    Joseph Shaffer commented  · 

    We wanted to use auto assignment between our two help desk techs and allow them to escalate to the next tech if needed but I cannot configure auto assignment to include just two users. It would be helpful if we could set the users who will be in the auto assign groups which seems to be what you are looking for as well.

    Joseph Shaffer supported this idea  · 

  6. Ability to See Your Calendar In Atera

    35 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Joseph Shaffer commented  · 

    I would like this too. I want to be able to open a calendar page in Atera and see all the events for that day/week/month. We already have it linked to a shared 365 calendar.

    Joseph Shaffer supported this idea  · 

  7. White label agent name

    162 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph Shaffer supported this idea  · 

  8. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph Shaffer supported this idea  · 

  9. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph Shaffer supported this idea  · 

  10. Improved Customized Dashboard

    1,559 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Joseph Shaffer supported this idea  · 

  11. Multi-Site Support

    297 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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