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10 results found

  1. Email technician when they have been @ tagged on an internal note of a ticket

    325 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon commented  · 

    The lack of this feature is causing significant communication issues, forcing us to rely on alternate solutions and workarounds, which has been frustrating. It is critical to add this feature.

    James Yoon supported this idea  · 

  2. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 

  3. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 

  4. New internal note alert

    23 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    James Yoon supported this idea  · 

  5. Ability to edit Internal Note on ticket

    43 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 

  6. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon commented  · 

    The lack of this feature is causing significant communication issues, forcing us to rely on alternate solutions and workarounds, which has been frustrating. It is critical to add this feature.

    James Yoon shared this idea  · 

  7. Please allow EDIT and DELETE of internal notes on a ticket. If you make a mistake it is there forever!

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 

  8. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 
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    James Yoon commented  · 

    The current Auto Assignment includes all active techs, and we cant specify a specific group of techs. We need to assign more than one tech to a rule. When we add multiple techs to a rule, tickets are only assigned to the last tech in the list.

  9. Integration with Direct messages systems

    841 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  10. Role management

    131 votes

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    Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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