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Settings and activity

9 results found

  1. Email technician when they have been @ tagged on an internal note of a ticket

    332 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon commented  · 

    The lack of this feature is causing significant communication issues, forcing us to rely on alternate solutions and workarounds, which has been frustrating. It is critical to add this feature.

    James Yoon supported this idea  · 

  2. Ticket Checklist

    318 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    James Yoon supported this idea  · 

  3. Edit Ticket Notes

    296 votes

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    40 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 

  4. Revamped Notification Center: real-time, user-specific notifications with history, CTAs

    69 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    James Yoon supported this idea  · 

  5. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon commented  · 

    The lack of this feature is causing significant communication issues, forcing us to rely on alternate solutions and workarounds, which has been frustrating. It is critical to add this feature.

    James Yoon shared this idea  · 

  6. Please allow EDIT and DELETE of internal notes on a ticket. If you make a mistake it is there forever!

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 

  7. Assign multiple technicians to a ticket

    415 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    James Yoon supported this idea  · 
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    James Yoon commented  · 

    The current Auto Assignment includes all active techs, and we cant specify a specific group of techs. We need to assign more than one tech to a rule. When we add multiple techs to a rule, tickets are only assigned to the last tech in the list.

  8. Integration with Direct messages systems

    853 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  9. Role management

    132 votes

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    Planned  ·  30 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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