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  1. 176 votes

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    14 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Maxwell supported this idea  · 
  2. 429 votes

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    13 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Adam Maxwell supported this idea  · 
  3. 751 votes

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    Under Review  ·  35 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Adam Maxwell supported this idea  · 
  4. 630 votes

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    Planned  ·  23 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Adam Maxwell supported this idea  · 
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    Adam Maxwell commented  · 

    When? When are we getting this as we've been told several times it's in the next rollout...

  5. 506 votes

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    Under Review  ·  41 comments  ·  Ideas and Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Adam Maxwell supported this idea  · 
  6. 32 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Adam Maxwell commented  · 

    This has been under review since August 22, 2021. It's been upvoted and it's not the only request for this feature... Any meaningful update for us on this?

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    Adam Maxwell commented  · 

    Running into this scenario with several projects that it would be great if I could keep all my communication to the customer and sales department within the ticket but not bother the customer with internal communication to the sales.
    At this time I'm having to keep tracking of messages to Sales from Outlook and then copy them into the ticket (internal note) so we have a clear track record of what has been done on the ticket and what has been communicate to whom and what we're waiting on.

    Adam Maxwell shared this idea  · 
  7. 302 votes

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    Under Review  ·  3 comments  ·  Ideas and Feedback » Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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    Adam Maxwell supported this idea  · 
  8. 146 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Maxwell supported this idea  · 
  9. 169 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Maxwell shared this idea  · 
  10. 1,136 votes

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    Under Review  ·  39 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Adam Maxwell supported this idea  · 
  11. 86 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Maxwell supported this idea  · 
  12. 156 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Maxwell supported this idea  · 
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    Adam Maxwell commented  · 

    We need the ability to assign multiple technicians to a ticket. We have several tickets that we would consider projects requiring multiple technicians to coordinate assigned tasks.

  13. 130 votes

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    Under Review  ·  2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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