Settings and activity

24 results found

1. Install over Intune

   22 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

2. Crowdstrike integration

   46 votes

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   4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

3. Serial number in device over view should take us to vendor support page with device information

   75 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

4. Audit Logs not showing Atera Scripts being deleted/created/modified

   19 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

5. Slack integration

   33 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 15, 2024

6. Atera to Slack channel integration for new tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Nov 27, 2023

7. Asset Management: Mass import into Atera.

   40 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Nov 27, 2023

8. import tickets from zendesk

   9 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Nov 27, 2023

9. Splashtop SOS

   223 votes

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   9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Sarah Keown supported this idea  ·  Oct 10, 2023

10. If a technician deletes time entries, need to see it on the activity log

    48 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

11. Additional information on why a script failed

    99 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

12. Assign multiple technicians to a ticket

    404 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown commented  ·  Oct 10, 2023  ·  Edit…  ·  Delete…

    As in Zendesk there are also Technician groups as well as direct techs. We want to be able to assign a ticket to a group of techs instead of just one. Since we are all over the world we have techs in different timezones we would like to be able to assign.

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    Sarah Keown supported this idea  ·  Oct 10, 2023

13. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

14. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    109 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

16. Improved Customized Dashboard

    1,562 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

17. It would be nice if you could have multiple connection to an agent.

    10 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

18. Live screenshot of device to see user activity

    422 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Sarah Keown supported this idea  ·  Oct 10, 2023

19. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown commented  ·  Aug 17, 2023  ·  Edit…  ·  Delete…

    This is HUGE or a Change Management section along with it like Fresh Service has

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    Sarah Keown supported this idea  ·  Aug 17, 2023

20. Allow More White Label Options

    437 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Aug 17, 2023