Settings and activity

25 results found

1. Install over Intune

   21 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

2. Crowdstrike integration

   45 votes

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   4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

3. Serial number in device over view should take us to vendor support page with device information

   70 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

4. Audit Logs not showing Atera Scripts being deleted/created/modified

   19 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 22, 2024

5. Slack integration

   31 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Mar 15, 2024

6. Webhooks Integration

   63 votes

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   4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Sarah Keown supported this idea  ·  Mar 15, 2024

7. Atera to Slack channel integration for new tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Nov 27, 2023

8. Asset Management: Mass import into Atera.

   39 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Nov 27, 2023

9. import tickets from zendesk

   9 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Sarah Keown supported this idea  ·  Nov 27, 2023

10. Splashtop SOS

    221 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Sarah Keown supported this idea  ·  Oct 10, 2023

11. If a technician deletes time entries, need to see it on the activity log

    48 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

12. Additional information on why a script failed

    99 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

13. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown commented  ·  Oct 10, 2023  ·  Edit…  ·  Delete…

    As in Zendesk there are also Technician groups as well as direct techs. We want to be able to assign a ticket to a group of techs instead of just one. Since we are all over the world we have techs in different timezones we would like to be able to assign.

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    Sarah Keown supported this idea  ·  Oct 10, 2023

14. Email technician when they have been @ tagged on an internal note of a ticket

    323 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

15. Add spell check in ticket input

    70 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

16. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

17. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

18. It would be nice if you could have multiple connection to an agent.

    10 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

19. Live screenshot of device to see user activity

    414 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Sarah Keown supported this idea  ·  Oct 10, 2023

20. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Sarah Keown commented  ·  Aug 17, 2023  ·  Edit…  ·  Delete…

    This is HUGE or a Change Management section along with it like Fresh Service has

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    Sarah Keown supported this idea  ·  Aug 17, 2023