Settings and activity

45 results found

1. Ticket Category Automation

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Frappier shared this idea  ·  May 31, 2023

2. Free Dashboard Account

   942 votes

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   28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  May 31, 2023
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   Brian Frappier commented  ·  Feb 7, 2023  ·  Edit…  ·  Delete…

   Adding my name to this - would love to be able to set up a custom dashboard that's usable without logging in.

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3. Office license type

   471 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Brian Frappier supported this idea  ·  May 31, 2023

4. Alert when agent uninstalled

   1,483 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  May 31, 2023

5. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Frappier commented  ·  Feb 7, 2023  ·  Edit…  ·  Delete…

   Throwing my hat in the ring here too - yes please.

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   Brian Frappier supported this idea  ·  Feb 7, 2023

6. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Brian Frappier supported this idea  ·  Feb 7, 2023

7. Show when another engineer is in a ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  Feb 7, 2023

8. Ticketing Dashboard for display

   29 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  Feb 7, 2023

9. We want use WINGET

   30 votes

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   9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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   Brian Frappier commented  ·  Feb 7, 2023  ·  Edit…  ·  Delete…

   Seconding (thirding? 6thing?) winget.

   Just saw on a webinar that Atera is going to have custom repositories - should be easy enough to add winget before then!

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   Brian Frappier supported this idea  ·  Feb 7, 2023

10. Close Tickets - No notification

    11 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Frappier commented  ·  Jan 10, 2023  ·  Edit…  ·  Delete…

    FWIW I agree this should be baked in, but Atera does have a helpdesk article on making a "silent" ticket. Basically some minor rule changes, this will accomplish what you are looking for.

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11. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Jan 10, 2023

12. Mileage tracking

    32 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Jan 10, 2023

13. 3cx Ticket Integration.

    23 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Jan 10, 2023

14. Merge Agents

    167 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

15. Security and Compliance Scan

    140 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

16. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

17. Notify when device is back online

    309 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

18. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

19. Mobile Device Management

    2,295 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Brian Frappier supported this idea  ·  Nov 3, 2022

20. Mobile App Improvements

    740 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022