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45 results found

  1. Ticket Category Automation

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Frappier shared this idea  · 

  2. Free Dashboard Account

    867 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Brian Frappier supported this idea  · 
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    Brian Frappier commented  · 

    Adding my name to this - would love to be able to set up a custom dashboard that's usable without logging in.

  3. Office license type

    434 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Brian Frappier supported this idea  · 

  4. Alert when agent uninstalled

    1,427 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brian Frappier supported this idea  · 

  5. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

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    Brian Frappier commented  · 

    Throwing my hat in the ring here too - yes please.

    Brian Frappier supported this idea  · 

  6. Ticket Checklist

    278 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Frappier supported this idea  · 

  7. Show when another engineer is in a ticket

    11 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Brian Frappier supported this idea  · 

  8. Ticketing Dashboard for display

    22 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Brian Frappier supported this idea  · 

  9. We want use WINGET

    29 votes

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    9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Brian Frappier commented  · 

    Seconding (thirding? 6thing?) winget.

    Just saw on a webinar that Atera is going to have custom repositories - should be easy enough to add winget before then!

    Brian Frappier supported this idea  · 

  10. Close Tickets - No notification

    11 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Frappier commented  · 

    FWIW I agree this should be baked in, but Atera does have a helpdesk article on making a "silent" ticket. Basically some minor rule changes, this will accomplish what you are looking for.

  11. Multiple Ticket Boards

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Frappier supported this idea  · 

  12. Mileage tracking

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Frappier supported this idea  · 

  13. 3cx Ticket Integration.

    21 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brian Frappier supported this idea  · 

  14. Merge Agents

    158 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Frappier supported this idea  · 

  15. Security and Compliance Scan

    134 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Frappier supported this idea  · 

  16. Complex rules for alerts generation

    176 votes

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    Under Review  ·  8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brian Frappier supported this idea  · 

  17. Notify when device is back online

    297 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Frappier supported this idea  · 

  18. Remote Support from Linux

    143 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Frappier supported this idea  · 

  19. Mobile Device Management

    2,248 votes

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    86 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Brian Frappier supported this idea  · 

  20. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Brian Frappier supported this idea  · 
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