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  1. 371 votes

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    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

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    Robert commented  · 

    Three years to START development on a feature considered necessary by most ticketing software standards. Oh boy I must have a fun experience ahead of me as we transition to Atera...

    Robert supported this idea  · 
  2. 225 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Robert commented  · 

    This really hasn't been implemented after nearly 3 years from the initial suggestion? It's a simple edit feature that has been commonplace since the early 2000's and is present in every single ticketing competitor on the market... the fact that we even have to vote on this is laughable. Big red flag for Atera, certainly second guessing this software now.

    Robert supported this idea  · 
  3. 356 votes

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    Robert supported this idea  · 
  4. 47 votes

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    Robert supported this idea  · 
  5. 52 votes

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    Robert supported this idea  · 
  6. 111 votes

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    Robert supported this idea  · 
  7. 282 votes

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    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Robert supported this idea  · 
  8. 255 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Robert supported this idea  · 
  9. 3 votes

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    Robert supported this idea  · 
    Robert shared this idea  · 
  10. 258 votes

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    Robert supported this idea  · 
  11. 206 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Robert supported this idea  · 
  12. 22 votes

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    Robert supported this idea  · 
  13. 264 votes

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    Robert supported this idea  · 
  14. 170 votes

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    Robert supported this idea  · 
  15. 54 votes

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    Robert supported this idea  · 
  16. 1,628 votes

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    Robert supported this idea  · 
  17. 15 votes

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    Robert supported this idea  · 
  18. 11 votes

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    Robert supported this idea  · 
  19. 17 votes

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    Robert supported this idea  · 
  20. 15 votes

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    Robert supported this idea  · 
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