Settings and activity

26 results found

1. SNMP v3

   33 votes

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   3 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  May 23, 2024

2. Assign multiple technicians to a ticket

   405 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Robert commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

   Three years to START development on a feature considered necessary by most ticketing software standards. Oh boy I must have a fun experience ahead of me as we transition to Atera...

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   Robert supported this idea  ·  Apr 5, 2024

3. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Robert commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

   This really hasn't been implemented after nearly 3 years from the initial suggestion? It's a simple edit feature that has been commonplace since the early 2000's and is present in every single ticketing competitor on the market... the fact that we even have to vote on this is laughable. Big red flag for Atera, certainly second guessing this software now.

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   Robert supported this idea  ·  Mar 21, 2024

4. Synology Active Backup Monitoring

   393 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Apr 5, 2024

5. Dark Mode

   1,893 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Robert supported this idea  ·  Apr 5, 2024

6. Dark mode view for the agera app Android and IOS please

   94 votes

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   4 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Apr 5, 2024

7. Change management

   163 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Apr 5, 2024

8. Need a report to tell me which devices for a customer are eligable for Windows 11

   423 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Apr 5, 2024

9. Live screenshot of device to see user activity

   425 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Robert supported this idea  ·  Apr 5, 2024

10. Custom Ticket Fields - Hidden Indicator

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Apr 4, 2024
    Robert shared this idea  ·  Mar 21, 2024

11. Project Ticket

    244 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Apr 1, 2024

12. Ticket Checklist

    303 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Robert supported this idea  ·  Apr 1, 2024

13. Password Manager

    315 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 22, 2024

14. Assign default values to form templates

    20 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 21, 2024

15. Tickets reordering

    30 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 21, 2024

16. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 21, 2024

17. Email technician when they have been @ tagged on an internal note of a ticket

    329 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 21, 2024

18. Single Sign on for all Plans

    36 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 15, 2024

19. more customisation of portal

    22 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 15, 2024

20. Export / import function Kowledge Base

    20 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Mar 15, 2024