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7 results found

  1. Always view all tickets on contacts (or remember last choice)

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Linus Björkman shared this idea  · 

  2. customers > tickets > default status selection customization

    8 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Linus Björkman commented  · 

    As the other guy said, it's amazing to me that not more people are annoyed by this as you have to change the view many times every hour.
    Severely impairs the usability of the site.

    Linus Björkman supported this idea  · 

  3. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  · 

  4. Edit Ticket Notes

    251 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  · 

  5. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  · 

  6. second technician

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  · 

  7. Ability to edit Internal Note on ticket

    48 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  ·