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7 results found

  1. Always view all tickets on contacts (or remember last choice)

    1 vote

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Linus Björkman shared this idea  · 

  2. customers > tickets > default status selection customization

    6 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Linus Björkman commented  · 

    As the other guy said, it's amazing to me that not more people are annoyed by this as you have to change the view many times every hour.
    Severely impairs the usability of the site.

    Linus Björkman supported this idea  · 

  3. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Linus Björkman supported this idea  · 

  4. Edit Ticket Notes

    246 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Linus Björkman supported this idea  · 

  5. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  · 

  6. second technician

    18 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  · 

  7. Ability to edit Internal Note on ticket

    40 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Linus Björkman supported this idea  ·