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24 results found

  1. Email technician when they have been @ tagged on an internal note of a ticket

    303 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins commented  · 

    This is a must to add!! We have to have the ability to communicate across all platforms, Web UI, App, push to text, push notification, email... etc.

    Brian Jenkins supported this idea  · 
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    Brian Jenkins commented  · 

    Or the ability to set it up however you want the technicians to be notified. Maybe it is a text on their phone, or email. This seems odd to me that the @ mention is there and it does nothing other than an alert once you are in the web app, which is very important as it does not do anything on the mobile app, so there is no way for that tech in the field to get notification unless they are logged into the web app. This feature should be moved up immediately

  2. technician tasks

    6 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brian Jenkins supported this idea  · 

  3. second technician

    18 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins supported this idea  · 

  4. Parent & Child ticket relations

    65 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins supported this idea  · 

  5. Schedule existing tickets

    172 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Jenkins supported this idea  · 

  6. Allow for customization of columns on ticketing screen

    320 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins supported this idea  · 

  7. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins supported this idea  · 

  8. Print a Ticket

    118 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Jenkins supported this idea  · 

  9. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Jenkins supported this idea  · 

  10. Edit Ticket Notes

    241 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Jenkins supported this idea  · 

  11. Project Ticket

    231 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brian Jenkins supported this idea  · 

  12. Assign multiple technicians to a ticket

    397 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Brian Jenkins supported this idea  · 

  13. Tickets reordering

    29 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins supported this idea  · 

  14. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brian Jenkins supported this idea  · 

  15. Office 365 Integration

    1,560 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brian Jenkins supported this idea  · 

  16. Mobile Device Management

    2,275 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Brian Jenkins supported this idea  · 

  17. Alert when agent uninstalled

    1,463 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brian Jenkins supported this idea  · 

  18. Flexible ticket reports

    2 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Brian Jenkins supported this idea  · 

  19. closed ticket report

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Brian Jenkins supported this idea  · 

  20. ticket reporting

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Brian Jenkins supported this idea  · 
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