Settings and activity

24 results found

1. Email technician when they have been @ tagged on an internal note of a ticket

   325 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins commented  ·  Feb 26, 2024  ·  Edit…  ·  Delete…

   This is a must to add!! We have to have the ability to communicate across all platforms, Web UI, App, push to text, push notification, email... etc.

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   Brian Jenkins supported this idea  ·  Feb 26, 2024
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   Brian Jenkins commented  ·  Jan 2, 2024  ·  Edit…  ·  Delete…

   Or the ability to set it up however you want the technicians to be notified. Maybe it is a text on their phone, or email. This seems odd to me that the @ mention is there and it does nothing other than an alert once you are in the web app, which is very important as it does not do anything on the mobile app, so there is no way for that tech in the field to get notification unless they are logged into the web app. This feature should be moved up immediately

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2. technician tasks

   6 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Feb 26, 2024

3. second technician

   18 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Feb 26, 2024

4. Parent & Child ticket relations

   66 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

5. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

6. Allow for customization of columns on ticketing screen

   341 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

7. Reply to tickets via email

   98 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

8. Print a Ticket

   126 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

9. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

10. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

11. Project Ticket

    241 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

12. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

13. Tickets reordering

    29 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

14. Activity Status "Awaiting on customer reply" should stop the SLA as well

    106 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

15. Office 365 Integration

    1,573 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Apr 3, 2023

16. Mobile Device Management

    2,291 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Brian Jenkins supported this idea  ·  Apr 3, 2023

17. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Apr 3, 2023

18. Flexible ticket reports

    2 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023

19. closed ticket report

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023

20. ticket reporting

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023