Settings and activity

22 results found

1. Email technician when they have been @ tagged on an internal note of a ticket

   332 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins commented  ·  Feb 26, 2024  ·  Edit…  ·  Delete…

   This is a must to add!! We have to have the ability to communicate across all platforms, Web UI, App, push to text, push notification, email... etc.

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   Brian Jenkins supported this idea  ·  Feb 26, 2024
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   Brian Jenkins commented  ·  Jan 2, 2024  ·  Edit…  ·  Delete…

   Or the ability to set it up however you want the technicians to be notified. Maybe it is a text on their phone, or email. This seems odd to me that the @ mention is there and it does nothing other than an alert once you are in the web app, which is very important as it does not do anything on the mobile app, so there is no way for that tech in the field to get notification unless they are logged into the web app. This feature should be moved up immediately

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2. technician tasks

   6 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Feb 26, 2024

3. second technician

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Feb 26, 2024

4. Schedule existing tickets

   197 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

5. Allow for customization of columns on ticketing screen

   355 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

6. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

7. Improve adding Manual Time Entries

   224 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

8. Edit Ticket Notes

   252 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

9. Project Ticket

   247 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Jenkins supported this idea  ·  Jan 2, 2024

10. Assign multiple technicians to a ticket

    414 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brian Jenkins supported this idea  ·  Jan 2, 2024

11. Tickets reordering

    30 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

12. Activity Status "Awaiting on customer reply" should stop the SLA as well

    112 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Jan 2, 2024

13. Office 365 Integration

    1,590 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Apr 3, 2023

14. Mobile Device Management

    2,309 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Brian Jenkins supported this idea  ·  Apr 3, 2023

15. Alert when agent uninstalled

    1,494 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Apr 3, 2023

16. Flexible ticket reports

    2 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023

17. closed ticket report

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023

18. ticket reporting

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023

19. Custom Ticket Activity Status

    44 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Jenkins supported this idea  ·  Feb 22, 2023

20. Ticket Checklist

    317 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brian Jenkins supported this idea  ·  Feb 22, 2023