ticket reporting
If it were possible to pull ticket reporting, including custom fields, for clients so that they can see what the main issues are that are being raised by the users who are logging tickets, it would be highly beneficial.
8
votes
Barry Hayward
shared this idea
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Greg Jaeger
commented
Yes, my manager wants to know the issues, not just the number of statuses. This would be very helpful with the creation of our Knowledge Base as well.