Settings and activity
40 results found
-
63 votes
Barry Hayward supported this idea ·
-
421 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Barry Hayward supported this idea ·
-
1,483 votes
Barry Hayward supported this idea ·
-
5 votes
Barry Hayward supported this idea ·
-
10 votes
Barry Hayward supported this idea ·
-
37 votes
Barry Hayward supported this idea ·
-
13 votes
An error occurred while saving the comment -
10 votes
Barry Hayward supported this idea ·
-
6 votes
Barry Hayward supported this idea ·
-
12 votes
Barry Hayward supported this idea ·
-
3 votes
Barry Hayward supported this idea ·
-
7 votes
Barry Hayward supported this idea ·
-
56 votes
Barry Hayward supported this idea ·
-
14 votes
Barry Hayward supported this idea ·
-
36 votes
Barry Hayward supported this idea ·
An error occurred while saving the comment Barry Hayward commented
Automatic Default Contract Selection / SLA Can you add an automatic default contract on the tickets. When a client logs a ticket by emailing in there is no default contract which in turn selects the SLA to that contract. What happens is that when logging a ticket now there is no SLA assigns so the ticket is not showing its true response time until you select a contract,
An error occurred while saving the comment Barry Hayward commented
Default SLA automatic assigning in tickets
-
9 votes
Barry Hayward supported this idea ·
-
32 votes
Barry Hayward supported this idea ·
-
5 votes
Barry Hayward supported this idea ·
-
127 votes
Barry Hayward supported this idea ·
-
249 votes
Barry Hayward supported this idea ·
Any advice on how to do this currently?
I agree having the Time Entries and Tickets search: as per desciption would also be beneficial.