Settings and activity

41 results found

1. peripherals

   53 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  October 26, 2023

2. Live screenshot of device to see user activity

   250 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Barry Hayward supported this idea  ·  October 26, 2023

3. alert when agent uninstalled

   1,296 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Barry Hayward supported this idea  ·  October 26, 2023

4. blocked customers

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  October 26, 2023

5. Ability to add New Ranks to list

   6 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  October 26, 2023

6. Rank Customization

   30 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  October 26, 2023

7. API: search tickets and time entries by date-range and customer-ID

   12 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward commented  ·  October 13, 2022  ·  Edit…  ·  Delete…

   Any advice on how to do this currently?

   I agree having the Time Entries and Tickets search: as per desciption would also be beneficial.

   Save Submitting...

8. Public Notes in ticket - don't send email

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  October 13, 2022

9. Export ticket fields to CSV

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  October 13, 2022

10. Attach attachments by dragging and dropping

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

11. Ticket Escalation to third party companies

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

12. Add products while creating a ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

13. Projects Pane

    44 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Barry Hayward supported this idea  ·  October 13, 2022

14. Simple Ticket Merging

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

15. Service Level Agreement based on others than Ticket Impact

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

16. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

17. Ability to set Technician status to away, vacation, or project so that they are not assigned tickets during this time.

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

18. Rounding first 30 mins on ticket

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  October 13, 2022

19. Print a Ticket

    106 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Barry Hayward supported this idea  ·  October 13, 2022

20. Edit Ticket Notes

    224 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Barry Hayward supported this idea  ·  October 13, 2022