Settings and activity

40 results found

1. peripherals

   60 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 26, 2023

2. Live screenshot of device to see user activity

   370 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Barry Hayward supported this idea  ·  Oct 26, 2023

3. Alert when agent uninstalled

   1,426 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Barry Hayward supported this idea  ·  Oct 26, 2023

4. blocked customers

   5 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 26, 2023

5. Ability to add New Ranks to list

   9 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 26, 2023

6. Rank Customization

   34 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 26, 2023

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward commented  ·  Oct 13, 2022  ·  Edit…  ·  Delete…

   Any advice on how to do this currently?

   I agree having the Time Entries and Tickets search: as per desciption would also be beneficial.

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8. Public Notes in ticket - don't send email

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

9. Export ticket fields to CSV

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

10. Attach attachments by dragging and dropping

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

11. Ticket Escalation to third party companies

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

12. Add products while creating a ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

13. Projects Pane

    48 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Barry Hayward supported this idea  ·  Oct 13, 2022

14. Simple Ticket Merging

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

15. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022
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    Barry Hayward commented  ·  Aug 5, 2021  ·  Edit…  ·  Delete…

    Automatic Default Contract Selection / SLA Can you add an automatic default contract on the tickets. When a client logs a ticket by emailing in there is no default contract which in turn selects the SLA to that contract. What happens is that when logging a ticket now there is no SLA assigns so the ticket is not showing its true response time until you select a contract,

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    Barry Hayward commented  ·  Aug 5, 2021  ·  Edit…  ·  Delete…

    Default SLA automatic assigning in tickets

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16. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

17. Technician Out of Office

    28 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

18. Rounding first 30 mins on ticket

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Barry Hayward supported this idea  ·  Oct 13, 2022

19. Print a Ticket

    116 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Barry Hayward supported this idea  ·  Oct 13, 2022

20. Edit Ticket Notes

    235 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Barry Hayward supported this idea  ·  Oct 13, 2022